£300 Bosch drill for less than £100 from Screwfix

[Handyman]

2 weeks ago I ordered a Bosch GSR12V drill/driver from Screwfix at 99 quid. Instead, they sent a GSR12 V-E2, which is a better model - and about 50 quid more expensve (retail about £300, and from the the cheapest online supplier, about £140). So I complained, and they sent me a replacement - but it was the GSR12 V-E2 model again. They've now replaced it with the wrong drill 4 times, and I still haven't got what I want. So, if you want a real bargain, order part no. 65815 from Screwfix for £99.99, and you'll get a Bosch drill worth 40 quid more. You could keep this and be pleased with your bargain, or you could sell it on for £130 and make 30 quid a time. I have no qualms about publishing this on this forum as Screwfix have been made fully aware of this anomaly.

 

[Bahco]

Screwfix don't give nothing away.
Hope you haven't got an extended warranty as they charge you to send and return item back
Used to be a good company but now are disinterested in their customers.
View their website to see how happy their customers are

 

[masona]

Yes, I have noticed that, I wondered what have gone wrong now. I know they were upgrading the system, seems to gone wrong from there ???

 

[Handyman]

BAHCO, in fact, in the GSR 12V drill kit I bought 12 months ago, one of the batteries failed. I asked Screwfix to send a replacement battery under guarantee. They said they would have to replace the whole kit instead, which was great, but they sent a GSR12VE2 instead, which was even better.

Since I still required the smaller & lighter GSR12V, I ordered a new one as per their catalogue, and it was from that point on that they insisted on sending GSR12VE2 models.

I've got a new GSR12V now. Bought from Power Tools UK for £80 including VAT & delivery: £20 cheaper than Screwfix.

 

[Bahco]

Good God

You must have a lucky face

 

[Handyman]

Luckier than you think, BAHCO. I've just upgraded both drills to a 3 year warranty, free of charge, having read the latest advertising bumf from Screwfix. See www.boschpowertools.co.uk

As I understand it, if anything goes wrong in the next 3 years, the supplier will replace the item free of charge, and the replacement will be underwritten by Bosch. Can't be bad, eh?