My aqualisa aquastream thermostatic shower is leaking at the back of the unit when it is switched on and the water is running down the wall. What is the most common cause of this. could it be the cartridge at fault I tried to take the unit off the wall as the hot and cold pipework was directly behind it but i couldnt get the plastic elbows off that connects the pipes to the shower. I then read that there are two tools on the front cover for doing this I would appreciate if someone would tell me how these work as i cant seem to be able to pull the shower out from the wall far enough t even attempt to get a tool on the inside between the back of shower and the solid tiled wall. Thankyou