So we purchased the norton 2010 and ran the utilities and it has wiped off a program.
What do you mean by that?
Did you buy the Norton 2010 on a disk in a box or was it downloaded?
Why try to upgrade to Vista when you have an infected computeer?
Was the upgrade on a disk?
First thing you need to do is clean the computer.
As the popups were probably from malware and not a virus at all, it needs to be removed.
1st thing to do is clear out all your temporary files, tool of choice is ATF Cleaner, it is free and you do not have to install it. Download and instructions
here (Windows XP, 2K, 2003 & Vista ONLY)
* NOTE : If you would like to keep your saved passwords, click No at the prompt.
-- Click on ATF-Cleaner to run it
-- Where it says Select Files To Delete, Check the
Select All Option
-- Click
Empty Selected - >
OK
If you use Firefox browser, do this also:
* Click
Firefox at the top and choose
Select All from the list.
* Click the
Empty Selected button.
Then, please download
MalwareBytes' AntiMalware using the BLUE button for the FREE version.
* Double-click
mbam-setup.exe and follow the prompts to install the program.
* At the end, be sure a checkmark is placed next to the following:
o Update Malwarebytes' Anti-Malware
o Launch Malwarebytes' Anti-Malware
* Then click
Finish
If an update is found, it will download and install the latest version.
* Once the program has loaded, select > Perform Quick Scan, then click > Scan.
* When the scan is complete, click > OK, then > Show Results to view the results.
* Be sure that everything is checked, and click > Remove Selected.
* When completed, a log will open in Notepad. Click Edit -> Copy. Then Save this log to My Documents in case it is needed for reference.
Reboot as required.
Paste the log in your next post on here and also answer the questions that I asked.
dave
