Your best bet is to learn to play the political game, BG mastered it years ago.
As a customer, you have two problems.
1. They have a lot of staff and a lot of subbies; some are very good and some are very not, as you have experienced.
2. The guys are under pressure to "sell" new boilers or other payable services, and can get hassled if they don't reach their target.
As a customer, you have two problems.
1. They have a lot of staff and a lot of subbies; some are very good and some are very not, as you have experienced.
2. The guys are under pressure to "sell" new boilers or other payable services, and can get hassled if they don't reach their target.
