Morning all,
Firstly - just to clarify I'm not doing the work myself - I have a gas safe registered person who has carried out the work so far.
I have a Promax Combo 33HE Plus boiler installed about june 2008 in a new build property which is out on rent.
On Tuesday the tenant tried to turn the heating on - but the boiler failed to fire. Hot water seemed fine. My gas safe engineer visited and concluded that the timer may be faulty and that it was not allowing the thermostat to call for heat
Wednesday morning the timer was replaced. At this point the boiler fired when heat demand and hot water was available.
Wednesday night call from the tenant that the heating turned off when hot water tap was turned on.
The engineer visited again today, and replaced the diverter valve motor. The boiler eventually fired back up once reset, but showed an error code of E168.
He called potterton for some diagnostic assistance but they said it was a generic error and one or more components could be faulty.
I called them as a customer and they basically offered me a annual maintenance service as an option or one off call out fee.
Before i end up with a annual maintenance contract - anything else that my engineer can test first (pref test over replace!)
Firstly - just to clarify I'm not doing the work myself - I have a gas safe registered person who has carried out the work so far.
I have a Promax Combo 33HE Plus boiler installed about june 2008 in a new build property which is out on rent.
On Tuesday the tenant tried to turn the heating on - but the boiler failed to fire. Hot water seemed fine. My gas safe engineer visited and concluded that the timer may be faulty and that it was not allowing the thermostat to call for heat
Wednesday morning the timer was replaced. At this point the boiler fired when heat demand and hot water was available.
Wednesday night call from the tenant that the heating turned off when hot water tap was turned on.
The engineer visited again today, and replaced the diverter valve motor. The boiler eventually fired back up once reset, but showed an error code of E168.
He called potterton for some diagnostic assistance but they said it was a generic error and one or more components could be faulty.
I called them as a customer and they basically offered me a annual maintenance service as an option or one off call out fee.
Before i end up with a annual maintenance contract - anything else that my engineer can test first (pref test over replace!)
