Dimplex Opti-Myst Cavendish flame/smoke not working

[menorquina]

I have a Dimplex Opti-Myst Cavendish log effect fire. Last year for no reason the flame and smoke effect stopped working. As I live in Spain, and purchased via internet from UK, I had problems, but was finally told that I needed a new mist motor, and purchased via a third party and had it sent to Spain. The problem is I cannot get to it to change it, as the logs do not lift out, they are fixed, and even taking the back off does not uncover the mist motor. Can anyone tell me how to get to it? Dimplex UK were not interested, and neither were Dimplex Barcelona, refusing to send one of their technicians to help as they do not touch this model.

Read more: //www.diynot.com/diy/threads/dimplex-opti-myst-fires.213995/page-12#ixzz4Pru0sTn6

 

[PrenticeBoyofDerry]

Have you got the installation manual.
I believe the flame/smoke effect can shut off, if the water tank is dry!
Does the appliance give off any bleeping noises?

 

[menorquina]

The water tank is full. I have taken it out, dried every component, refilled it, put back, and still nothing. Manual says if no flame do NOT use as could burn out. It is only 3 years old and I am BLAZING! Living abroad but bringing appliances is c##p

 

[john Colclough]

I had the same problem with the smoke transducer, dimplex sent a new one, because the fire was less than 12 months old. Decided to put the old one in a solution of all purpose descaler ('Oust'). Removed the new transducer, connected in the old one, since then the fire/smoke effect has worked perfectly for over a month now...much cheaper option

 

[menorquina]

thanks, will try that

 

[john Colclough]

I had the same problem with the smoke transducer, dimplex sent a new one, because the fire was less than 12 months old. Decided to put the old one in a solution of all purpose descaler ('Oust'). Removed the new transducer, connected in the old one, since then the fire/smoke effect has worked perfectly for over a month now...much cheaper option

three days from after posting it stopped again put the transducer back in a jug with OUST descaler working perfect it seems it will need to be done regular depending on use our fire is used 14hrs a day most days

 

[menorquina]

John Colclough, do you put the whole transducer in, or has it got to be taken to bits so just the metal bit goes in the solution?

 

[john Colclough]

I left the whole transducer in a jug 1pt filled it just above the protruding part with the black tip just covered very hot not boiling for 15 mins this has worked twice and worked perfect

 

[Hamshanks]

I wish I had read the comments here before buying this fire. It cost £500 and it has caused nothing but bother. The myster has stopped mysting and whether the lights come on, depends on goodness knows what. It's just over two years old.