Fridge compartment iced

[yartin]

Hi
I've got a hot point frost free fridge freezer, it's in flat rented to tenants. The fridge part is iced as in pic attached. It's set to the lowest 1. There is a manual switch, photo and function from manual are also attached. Any ideas?
Thanks

 

[Wayners]

Faulty thermostat maybe. Just keeps cooling.
Can you hear pump 24/7

 

[foxhole]

Most common cause is user error, not closing door or obstructing door , with door partially open the fridge builds up frost from air entering .
Once frost builds it stops the fan and frost build up increases.
Defrost and check door seals are in good order and fridge is level ( or door can swing open or fail to close ).
Another cause can be blocked circulation pipes causing a cold spot to form , repair often not viable.

 

[pto]

its hotpoint

 

[Koolpc]

Thermostat is likely culprit..

 

[yartin]

its hotpoint

CORRECT.

 

[yartin]

Would the fridge section get iced if the fast freeze button is pressed all the time? I am going there tomorrow to check ...

 

[RoyalDurham]

Even though your Hotpoint fridge freezer is labeled "frost free," the ice buildup at the back of the fridge compartment (as seen in your photo) suggests the auto-defrost system isn't working properly. This could be due to:

1. Blocked air vents – It’s packed in there, and airflow is key. If cold air can’t circulate, moisture condenses and freezes on the back panel.
2. Faulty defrost heater or sensor – If these fail, frost builds up behind the panel, eventually leaking into the fridge area.
3. Door not sealing properly – Warm, humid air sneaks in and freezes on the coils.
4. Setting too low – Even though it's on "1", sometimes the thermostat sensor malfunctions and overcools. That dial might not be accurately regulating the temp anymore.

What to do now:

• Manually defrost the fridge (turn it off and let it fully thaw).
• Check the door seal and make sure nothing is blocking the vents inside.
• If the ice returns quickly, it's likely a failed defrost sensor or heater, and you'd need a tech to check the internal components.

 

[yartin]

I tried everything then called HOTPOINT to have a look, the engineer said fault in the insulation which is at the back of fridge compartment, beyond repair. They didn't charge for the call out; fair play.