Hi
Can anyone offer some genuine advice?
Ideal boilers came to sort out a breakdown (an external electrical fault) in my boiler in July. This was immediately sorted. A sparky had wired incorrectly a new fuse box and I had reverse polarity.
The Engineer recommended that although the boiler was now fine and worked as it should, on opening the unit the Heat Exchanger looked "worn" and "scaled" and for piece of mind Ideal could replace it for £170.
On his advice they returned on 12 September and on replacing it, said the flue needed replacing as well. They then left me with no heating for 4 weeks before they could get the part.
On returning twice with wrong parts, they fitted it, turned on the boiler which then fired for 45 seconds, then switched off for 45 seconds then continued this pattern indefinitely.
They then left me. After numerous calls they returned and drained the system and changing the pump (which took 5 more visits).
Now my boiler fires for 10 seconds and cuts out immediately..then just stops for an hour or so before trying again.
In the 10 seconds it fires it is making horrendous noises (hammer like banging) before cutting out.
They are now claiming that I need a power flush, at my expense!
I have air in the system as I can hear it for the brief spell it fires.
They claim that by changing the Heat Exchanger silt and sludge has been disturbed and this is causing the problem. Basically tough luck!
I have a £450 excess bill for electricity used to heat the house (plug in rads and emmersion) and still no functional heating at all.
Does their diagnosis make sense?
On draining the system the water coming out of the drain hose was like weak tea, with a few very fine silty bits from time to time. The pressure coming out of the hose was like a weak tap running.
And can they just walk away from the problem?
Any ideas from anyone would be fully appreciated.
Thanks
Can anyone offer some genuine advice?
Ideal boilers came to sort out a breakdown (an external electrical fault) in my boiler in July. This was immediately sorted. A sparky had wired incorrectly a new fuse box and I had reverse polarity.
The Engineer recommended that although the boiler was now fine and worked as it should, on opening the unit the Heat Exchanger looked "worn" and "scaled" and for piece of mind Ideal could replace it for £170.
On his advice they returned on 12 September and on replacing it, said the flue needed replacing as well. They then left me with no heating for 4 weeks before they could get the part.
On returning twice with wrong parts, they fitted it, turned on the boiler which then fired for 45 seconds, then switched off for 45 seconds then continued this pattern indefinitely.
They then left me. After numerous calls they returned and drained the system and changing the pump (which took 5 more visits).
Now my boiler fires for 10 seconds and cuts out immediately..then just stops for an hour or so before trying again.
In the 10 seconds it fires it is making horrendous noises (hammer like banging) before cutting out.
They are now claiming that I need a power flush, at my expense!
I have air in the system as I can hear it for the brief spell it fires.
They claim that by changing the Heat Exchanger silt and sludge has been disturbed and this is causing the problem. Basically tough luck!
I have a £450 excess bill for electricity used to heat the house (plug in rads and emmersion) and still no functional heating at all.
Does their diagnosis make sense?
On draining the system the water coming out of the drain hose was like weak tea, with a few very fine silty bits from time to time. The pressure coming out of the hose was like a weak tap running.
And can they just walk away from the problem?
Any ideas from anyone would be fully appreciated.
Thanks
