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- 4 Mar 2007
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If your contractor is on the wa
If your installer is on the wai list, the Worcester would be interested. Unfortunately , it is a well known issue that old pipe work that moves to a pressurised system can amplify leaks and pin holes in pipe work. That's not the installers fault or poor workmanship, but they should have told you and help you fix this.
In their defence it can be time consuming and therefore carry a bill. Either way you would want this fixing, as a continuous leak means clean water needs to be intrdoced , which means diluted inhibitor mix, which way down the line and depending on the fault , Worcester could back out of the warranty
After chasing the company up again, and saying I'd get my solicitor involved if they did nothing, the company boss has agreed to send somebody out next Tuesday to take a look. He again told me that it's probably my existing pipework and therefore we'll have to pay for any work done as it's nothing to do with the work his company did. Having read your post, I would add that at no point were we told that there would be any problem with the old pipework. We were told that some of the pipes in the garage connecting to the boiler would need to be changed in order to comply with new regulations on size, but no warning about any other pipework whatsoever. If we had known it would be a problem, then we would have explored whatever the other viable options are at the time of having the boiler and radiators installed.
I have no clue what WAI is, but we did get the name of the company from looking at a list on the Worcester Bosch site - does this mean I can complain to Worcester about what has happened? It won't help our situation as it stands, but if it prevents somebody else having the problems that we are having, then that's what I will do.
If your installer is on the wai list, the Worcester would be interested. Unfortunately , it is a well known issue that old pipe work that moves to a pressurised system can amplify leaks and pin holes in pipe work. That's not the installers fault or poor workmanship, but they should have told you and help you fix this.
In their defence it can be time consuming and therefore carry a bill. Either way you would want this fixing, as a continuous leak means clean water needs to be intrdoced , which means diluted inhibitor mix, which way down the line and depending on the fault , Worcester could back out of the warranty