New Hikvision NVR Resolution question

[racey1979]

Hi all,

My old Hikvision K series NVR recently failed, and I've just replaced it with a DS-7608NI-M2/8P 8K 8CH 8PoE. I currently only have three cameras on it at the moment, one 8mp, one 5mp and one 3mp (All Hikvision). I have got everything up and working, and getting used to the NVR 5.0 interface. However, something that's strange is under "Device Access", when I click on the camera settings, then click on video parameters, under Resolution, it only gives me three options...720p, 1080p and 3mp. This is the same on all cameras regardless of what resolution they are. So I can only select a maximum of 3mp even on the 8mp camera. But, under System Maintenance, if I click on record, it shows all the cameras, and under resolution it shows the max the camera is capable of. Just wondering if I am missing something ?

Any help much appreciated.

Thanks, Andy

 

[racey1979]

Think I've sorted it, I had the 3mp camera plugged into ethernet port 1. I swapped it, and put the 8mp camera into port 1, and it now allows me to select the max resolution on all cameras. Does this sound right ? Wouldn't have thought it would make a difference which they were plugged into ? Thanks

 

[secureiam]

Have to be honest not experienced that issue and in theory I wouldn't of expected the 3MP camera to drag the others down by plugging into port 1 of 8. I don't have any 3MP plugged onto port 1 of 8 I do have some with 4MP on port one and others on 8MP with no issues.

is the firmware upto date?

maybe worth seeing if this is repeatable and asking where you bought it from to advise and inform Hikvision if the issue is still present.