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New patio doors letting water in, installer says it's fine

Joined
23 May 2008
Messages
155
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3
Location
South Cambridgeshire
Country
United Kingdom
When it rains there is water pooling on the inside of my patio doors. It's always below a point where a door meets another door or where a door meets a fixed panel, as if it's coming in through the vertical joint between them. It does seem to disperse a few hours after rain has stopped but I have never seen this with similar doors in the past. I spoke to the manufacturer who said this is normal (provided it disperses) but I find it a bit disconcerting that doors aren't watertight and I'm just after a second opinion to put my mind at rest if anyone is kindly able to help.
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Sliding, French, Bifold? Id agree with Mottie unless its Bifolds and in that case none are severe weather rated with a low threshold and will leak but your installer should have informed you of that if thats what you have fitted
 
The manufacturer or the installer said it's fine? If it's the installer it's probably a fob off.
 
Thank you for your replies.
They are sliding doors - 3 of them on the same wall and all have the same issue. It has not rained for 24 hours here and there is still some water in the track, albeit less than yesterday.
It is the installer who is saying this is to be expected, although I think they also manufacture the windows and doors.
We have a dry day today so I'm getting the watering can out to see if I can find where water is getting in.
 
My sliding doors get water in the inside channel when it rains against them. But there are drain holes and it disappears reasonably quickly
 
My sliding doors get water in the inside channel when it rains against them. But there are drain holes and it disappears reasonably quickly
Thanks that's helpful to know. Can you see the drain holes or are they hidden behind the trim? Maybe mine are blocked or missing altogether.
 
Thanks that's helpful to know. Can you see the drain holes or are they hidden behind the trim? Maybe mine are blocked or missing altogether.
I can see them, they are about 10mm round holes. The doors are made by Origin.
 
Ours do the same, but it has to be hammering down - which it quite often is here in Wales in our ‘exposed coastal location’ (as the BCO is keen to keep reminding me)
 
After a few watering can tests I found that the rubber seals, cills and where the door edges meet are all watertight. The problem is with the small plastic trim that hides a group of screws: water goes in the top of it and then travels through the hole in the middle of the frame behind it - perhaps this hole is not meant to be all the way through the frame as it is only there for the lug on the plastic trim to plug into. I'll check back with the installer and see what they say.
Even if this is by design, the water stays in the inside track for hours until it evaporates so at the very least the drain is not working.
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