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A few years ago they removed Quest HD from our Freeview transmission here in the West Midlands. So I started using a satellite system to pick up Quest HD, just to watch Aussie Gold Hunters / Outback Opal Hunters (every Monday, 9pm).
Unfortunately about a couple of months ago I could no longer pick up Quest HD on Freesat. I don't use the other channels but while trying to resolve this I noticed it's also affecting a lot of the ITV channels too.
Thinking the dish might have come out of alignment, I went up the ladder to check with a satellite signal meter - but it was still aligned spot on.
When viewing the channels that I can still get, the signal strength and quality are always shown as maximum.
These 2 photos are just seconds apart:
I've tried checking for software updates and rescanned channels several times over the last couple of months, but nothing changes.
My system details are:
Brand: HUMAX
Model: FOXSAT-HD
Software Version: HZPTSF 1.00.28
Loader Version: U 7.22
System ID: 35F1.0000
Update Date: 08 DEC 2010
The diagnostics page shows 11426MHz (I don't know why it shows that particular frequency) but it shows it with 0% signal. I think this must be a clue to what's going wrong. If I go to the manual tune page and select 11426MHz, it finds no channels. The autotune searches all frequencies and finds everything, even Quest HD (it's just that no signal is displayed when viewing it).
Has there been a change which my satellite system isn't able to act on?
Unfortunately about a couple of months ago I could no longer pick up Quest HD on Freesat. I don't use the other channels but while trying to resolve this I noticed it's also affecting a lot of the ITV channels too.
Thinking the dish might have come out of alignment, I went up the ladder to check with a satellite signal meter - but it was still aligned spot on.
When viewing the channels that I can still get, the signal strength and quality are always shown as maximum.
These 2 photos are just seconds apart:
I've tried checking for software updates and rescanned channels several times over the last couple of months, but nothing changes.
My system details are:
Brand: HUMAX
Model: FOXSAT-HD
Software Version: HZPTSF 1.00.28
Loader Version: U 7.22
System ID: 35F1.0000
Update Date: 08 DEC 2010
The diagnostics page shows 11426MHz (I don't know why it shows that particular frequency) but it shows it with 0% signal. I think this must be a clue to what's going wrong. If I go to the manual tune page and select 11426MHz, it finds no channels. The autotune searches all frequencies and finds everything, even Quest HD (it's just that no signal is displayed when viewing it).
Has there been a change which my satellite system isn't able to act on?
