We've just bought a uPVC sash window direct from the manufacturer as we are planning to fit it ourselves. We've had a look at it, and the catch that switches it between the position for tilting inwards or sliding up and down, doesn't click into the sliding position on the left side of the window frame. It's out by just a fraction of a millimetre. The one on the right side of the frame seems to work fine.
The manufacturer has told us that this might sort itself out when it is fitted. They've advised us to fit it and told us that if it's still a problem when its fitted, then they will have a look at it. However, there is a £100 fee for them to call out and look at it, which is refundable if the fault is covered by the warranty. I'm worried that they might tell us that the fault is due to us not fitting it properly if it still doesn't work when we've fitted it, and it could turn into a very expensive window!
My inclination now is to send it back to them, as we still haven't paid for it yet, and to order from a different manufacturer, as there'll be no going back if we do fit it. But I would be grateful for anyones advice.
The manufacturer has told us that this might sort itself out when it is fitted. They've advised us to fit it and told us that if it's still a problem when its fitted, then they will have a look at it. However, there is a £100 fee for them to call out and look at it, which is refundable if the fault is covered by the warranty. I'm worried that they might tell us that the fault is due to us not fitting it properly if it still doesn't work when we've fitted it, and it could turn into a very expensive window!
My inclination now is to send it back to them, as we still haven't paid for it yet, and to order from a different manufacturer, as there'll be no going back if we do fit it. But I would be grateful for anyones advice.
