whirlpool awg 338 washing machine's drum is no more rotating

[SuperFroggy]

Hello everybody,

I have a Whirlpool washing machine AWG338, which is shipped with a brushless engine. So has no carbon within, but seems to be working with an electronic card to manage the rotation of the engine.

Nowadays, the washing programs stop during the wash. The machine was used to rotate the drum in both directions initially and has gradually stopped rotating in one sense.

Today the drum rotates well at the beginning of the program in one sense, then try to start to turn in the opposite sense and stops abruptly, interrupting the washing program cycle.

From there the programmer continues to run and click, but not the drum anymore.

Any suggestions or ideas to help in diagnostic the situation would be much more appreciated.

Thank you in advance.

 

[fidom]

When the drum should be turning but isn't, does the motor make a humming or buzzing sound? If so it will be one or more faulty starter capacitor. There are 2 capacitors listed for your machine but I can't access a blow up diagram so I'm not sure if it has 1 or 2 fitted. One is specified as 16 microfarad. These capacitors are cylindrical items fixed with an 8mm stud and nut to the machine casing. The capacitance value is marked using the Greek lower case letter Mu followed by F then the number of microfarads. Do not confuse the capacitor/s with the mains suppressor filter which is connected direct to the mains cable of the appliance.