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- 2 Dec 2004
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Hi all
2 nights ago my parents had their carbon monoxide alarm sound late at night. The only gas appliance they have is the gas fireplace, a Flaval Windsor plus unit which was new last year.
They called the national grid emergency line and someone came out today, identified there was a carbon monoxide leak and isolated the unit.
The fire is still under warranty so my parents phoned the company number. They asked if it had been serviced which was a yes, then they asked if the oxy pilot assembly had been replaced at the service. This was a no, and so my parents were informed that the warranty was not valid. Having checked the guarantee card it does indeed say that replacement of this component annually is a condition of the warranty.
It was a gas safe engineer who they had service the unit previously, the same man who supplied and fitted the fireplace for them. My parents didn't know that this part should be replaced annually and I believe the engineer should have known that. Clearly we are now also questioning the competence of the fitter.
They will now have to pay for any repairs to the fire (don't yet know the actual cause of the CO leak), after which the warranty will be reinstated.
Obviously rather annoyed at the fitter and flavel themselves, and thankful for my parents having the alarm.
Any advice or thoughts on the issue appreciated.
2 nights ago my parents had their carbon monoxide alarm sound late at night. The only gas appliance they have is the gas fireplace, a Flaval Windsor plus unit which was new last year.
They called the national grid emergency line and someone came out today, identified there was a carbon monoxide leak and isolated the unit.
The fire is still under warranty so my parents phoned the company number. They asked if it had been serviced which was a yes, then they asked if the oxy pilot assembly had been replaced at the service. This was a no, and so my parents were informed that the warranty was not valid. Having checked the guarantee card it does indeed say that replacement of this component annually is a condition of the warranty.
It was a gas safe engineer who they had service the unit previously, the same man who supplied and fitted the fireplace for them. My parents didn't know that this part should be replaced annually and I believe the engineer should have known that. Clearly we are now also questioning the competence of the fitter.
They will now have to pay for any repairs to the fire (don't yet know the actual cause of the CO leak), after which the warranty will be reinstated.
Obviously rather annoyed at the fitter and flavel themselves, and thankful for my parents having the alarm.
Any advice or thoughts on the issue appreciated.
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