- Joined
- 2 Jan 2019
- Messages
- 335
- Reaction score
- 8
- Country
What a last few days I have just had. On monday someone from ideal come to fix a fault with the boiler. Hot water going hot and cold several times before warming up. He changed the burners. Previous to this someone else had changed a gas valve from ideal. Anyway Wednesday I noticed a slight smell of gas from the boiler
So turned the boiler off and reported it Thursday morning. Cadent come. At first detected nothing but once the valve on the boiler was turned on they detected gas and a 2mb pressure drop. So he capped the meter off. Ideal said they'd send someone the day after. I went mad. They sent someone that afternoon
Eventually this bloke comes. I'm at work when all this is going on and the wife is at home. Anyway she rings me and he says it wasnt the boiler it's your pipework. He detected a 0.4mb pressure drop with the boiler turned off. Wouldn't turn us back on. His form stated the pressure drop and customer can smell gas when we couldn't. But the pressure drop went from 2 with the boiler on to 0.4 without it on. We also have a gas fire which is capped off and a gas oven and hob which were connected. So someone at work told me your allowed a 4mb pressure drop on an existing installation as long as you cant smell gas. My plumber come yesterday. Tested all round the boiler. Now no leak. That bloke obviously fixed it even tho he said it wasnt coming from the boiler. He detected a 0.36 pressure drop. Give me a gas safety certificate and connected me back up
Now it seems to me ideal were looking for a get out because one of their engineers left us with a slight leak from the boiler and also when the guy filled the paperwork in got my wife to sign it before he wrote in the comments part. I think they've been very sneaky and underhand. What I want to know is did he have any right not to reconnect us and should ideal be issuing gas safety certificates if they have messed with the combustion part of the boiler?
So turned the boiler off and reported it Thursday morning. Cadent come. At first detected nothing but once the valve on the boiler was turned on they detected gas and a 2mb pressure drop. So he capped the meter off. Ideal said they'd send someone the day after. I went mad. They sent someone that afternoon
Eventually this bloke comes. I'm at work when all this is going on and the wife is at home. Anyway she rings me and he says it wasnt the boiler it's your pipework. He detected a 0.4mb pressure drop with the boiler turned off. Wouldn't turn us back on. His form stated the pressure drop and customer can smell gas when we couldn't. But the pressure drop went from 2 with the boiler on to 0.4 without it on. We also have a gas fire which is capped off and a gas oven and hob which were connected. So someone at work told me your allowed a 4mb pressure drop on an existing installation as long as you cant smell gas. My plumber come yesterday. Tested all round the boiler. Now no leak. That bloke obviously fixed it even tho he said it wasnt coming from the boiler. He detected a 0.36 pressure drop. Give me a gas safety certificate and connected me back up
Now it seems to me ideal were looking for a get out because one of their engineers left us with a slight leak from the boiler and also when the guy filled the paperwork in got my wife to sign it before he wrote in the comments part. I think they've been very sneaky and underhand. What I want to know is did he have any right not to reconnect us and should ideal be issuing gas safety certificates if they have messed with the combustion part of the boiler?