British Gas just finished their initial inspection at my place I bought just over a month ago.
It was 'serviced' by another firm in August this year and they put just 1 note on the receipt - that they could not access the flue.
It turns out the flue is full of holes, and we're unable to use our boiler until it and a few other bits are replaced. Total bill = £520inc. VAT with British Gas, which includes parts and labour.
This seems a little steep for something that seems to a lay person like it should have been both spotted and rectified already. I am informed with my sort of installation the fact you cant easily inspect the flue, during a service extra attention is paid to the flame shape etc to see if all is as it should be, and mine is obviously not correct to a trained eye - however this information is on the say so of the British Gas chappy.
As I dig into it I guess I might find out that the previous owners of the house may have got him to write out an invoice to make the history complete, however as they have history of it being serviced every year from new I think this is probably unlikely.
So I am wondering if I am likely to have any recourse with the person who did the servicing before - I am thinking probably not as it was done for somebody other than me, so I have no contract with him. However I did think having the correct certificate / paperwork to work on Gas things should also invoice standing by work somehow?
Thanks for any help and advice, as a newbie home owner this is all new to me, so I am in the hands of professionals and advice from them.
Ben
It was 'serviced' by another firm in August this year and they put just 1 note on the receipt - that they could not access the flue.
It turns out the flue is full of holes, and we're unable to use our boiler until it and a few other bits are replaced. Total bill = £520inc. VAT with British Gas, which includes parts and labour.
This seems a little steep for something that seems to a lay person like it should have been both spotted and rectified already. I am informed with my sort of installation the fact you cant easily inspect the flue, during a service extra attention is paid to the flame shape etc to see if all is as it should be, and mine is obviously not correct to a trained eye - however this information is on the say so of the British Gas chappy.
As I dig into it I guess I might find out that the previous owners of the house may have got him to write out an invoice to make the history complete, however as they have history of it being serviced every year from new I think this is probably unlikely.
So I am wondering if I am likely to have any recourse with the person who did the servicing before - I am thinking probably not as it was done for somebody other than me, so I have no contract with him. However I did think having the correct certificate / paperwork to work on Gas things should also invoice standing by work somehow?
Thanks for any help and advice, as a newbie home owner this is all new to me, so I am in the hands of professionals and advice from them.
Ben