Sofa Problem

[chris101]

I have just had a new sofa delivered today after 3 months wait and as per the pictures there are some defects with the threading.

Should I expect this or complain?
I have 7 days to inform the company I bought it from. ..

Thanks

 

[joe-90]

Don't you have a pair of scissors?

 

[longdogs]

Complain! Hopefully they will be able to send someone round to have a look at it. Shoddy!

 

[honda]

Complain. There was nothing wrong with the money you paid for it.

 

[JBR]

Complain. If you cut off those threads and seams come undone, they'll say it's your fault.

 

[conny]

If I'd paid good money for something, and then waited three months to get it, I would want the QA dept to have earned their money by doing their job.
We used to have a very large sign on the wall at GEC in Liverpool;

The Customer Is The Final QA!

 

[JBR]

I imagine that with some companies, the customer is the only QA!

 

[chris101]

Just to add -

The delivery note from Furniture Village states that I should inform the store in the first 7 days of the delivery of any defects and after that period to the after care team.

I have had reported the delivered sofa with defects on the same day however will I loose any rights after the 7 day period?

The Sofa inspector/engineer is coming on day 9, so just making sure that they won't try to pull any fast ones...

 

[joe-90]

No. You are covered by your statutory rights. He'll just clip them off.

 

[chris101]

He can clip of the main long ones but the loopy threads he wont be able to and if my son gets to the loops ones, he will end up causing all sorts of problems

 

[JBR]

As long as it's been reported and dealt with, you are covered for manufacturing faults. Keep photographs of the 'repairs' performed.

 

[RigidRaider]

Don't turn the heating up too high or you'll wake up all the Chinese beetle larve inside the wood frame and they'll start scoffing the sofa. Guess how I know this?

 

[honda]

Don't tell me...................you're a Chinese beetle.

 

[Belboz]

If they scoff sofas, does that make them all pillow biters?