Very true. I work in financial Cyber Security - the amount of vendors that have no idea now their own products work at the lowest level - we end up reverse engineering what their apps are trying to do some of the time - takes ages but is usually quicker than them fixing their own problem..
So...
IT works - new heating gateway + thermostat wired in and worked first time. Spent 30 mins on call to Vaillant this morning who insisted it was my wifi/mesh network when I knew it wasn't. I do appreciate them trying of course.. I think it broke when it did the firmware update. I was very careful...
Not a lot of joy from them. I’ve been in IT for 30 years and they can only suggest it’s a Mesh wifi problem but the thermostat uses radio.. and I know the wifi is working properly.. new thermo and Gateway should be delivered tonight so can hopefully install later.
I've had this for 4 years - never been an issue. The boiler is cabled to the heating gateway - a small box that handles radio to the thermostat and a wifi connection so it can get weather data and talk to the servers that handle the app that you log into. It learns how long it takes to heat the...
Thanks.. Done that too.. I think thermo or HGateway has failed.. waiting on Vaillant tech who are closed today.. might just buy another exact same and fit.
Hi, I've rebooted router, wifi, gateway, left them off for a few mins etc. Its an Vaillant 835 Ecotec Pure with the Vaillant 0020197226 vSMART wireless programmer Combi Control Pack (if that helps!) - so yes a Combi
Glad you are sorted - I am having no end of issues...
My wireless thermostat has now lost connection to the heating gateway. It will not connect. I have replaced the batteries (the old one's were fine), but it will not pair. I cannot re-add the thermostat in the app as the application isn't...
Last night the Vaillant App stopped working - cannot reach heating gateway - so wifi error.
Reset and re-added the Gateway to the wifi - confirmed I can see the gateway on the network (I can see it's IP talking to the router) so connected to the internet for sure.
As part of this process it...
Hopefully the right place...
Relatively new washing machine randomly leaks water out of the draw. (bone dry on all hoses 100% comes out the draw where you add lcleaning iquid/conditioner etc..)
Feed is on mains pressure, manufacturer advised could be too high pressure, so I closed down the...