Recent content by Jaffapumpkin

Good advice. Will give them a call as have managed to do most bits myself, but out of my depth here.. hence

Thanks appreciate your help and patience. Commissioning jumper is off. I failed to add (sorry) that the smart com was added by another security firm when they took over the maintenance. I believe this was to enable the external monitoring centre (which i have). I ring them up prior to tell them...

Thanks, could I try connecting using the details on the inside of the smartcom ?

The whole system was setup by an installer a couple of years ago. I did nothing other than pay them to do it. I have the engineer code so I decided to add an entry to another part of the property and add another device, did this and all working fine. Alarm setting, etc. I logged back in at the...

Thanks , as you may of guessed I am not an installer so got all the gear and no idea ! I have engineer code yes for the keypad. How do I use wintex and richochet monitor please ?

Hi fully working system up until now. I moved my wireless keypad to opposite end of the property and the keypad was still working. I was making some settings adding another device and learning, then the screen froze. So thought it would be a good idea to remove the batteries now I get richochet...