Recent content by Keith Bowen

No, sorry - failed and now completely given up trying to solve the problem. Dimplex win - Customer loses.

Our our of warranty Optimyst Auberry fire works perfectly normally with the remote (the flame effect) for circa 30mins - and then cuts out with a ‘beep’ noise. I have replaced: The fan The screw top on the water tank The transducer The PCB board Once it cuts out, by switching it off at the...

Many thanks Gigagator - all advice welcomed. However, I replaced the ultrasonic mister device as part of trying to find the fault. But the cutting out continues at 10mins every time. Leave it for an hour then switch off/on on the toggle switch at the front of the fire - then, using the remote...

The current fault on my Optiflame is that everything works fine - lights, ‘smoke’ etc - for about 10 min. The fire then cuts out and closes down. I’ve dismantled it and looked for loose connection etc but still no joy. Advice welcomed. Thanks