Recent content by Nik_Stevenson

Quick update I have heard back from Texecom support who have confirmed the following. I will get the unit replaced and hopefully this will resolve the issue. Thanks for the help and suggestions and checking I hadn't missed anything obvious. Nik

i have emailed the technical support address yesterday night, haven't had any answer yet though.

Thanks for the suggestion, I have changed that setting now but still get the same errors when trying to use the app code.

In the portal i don't see any panel information, instead, i see "Site is pending a panel connection, click 'Connect to Panel' to continue" When I attempt to connect the panel it asks for the app code and engineer passcode. after entering these it shows " Connecting to alarm system to identify...

I think it’s v02.01.05 but not 100% sure. if you let me know how to check I will verify.

Hi sorry for a longer post, just trying to give as much detail as possible. I have recently moved into a house with a Texecom Elite 48 alarm ('menu - 4' shows sw v5.01.02.LS1) with a smartcom module installed. Over the past week or so I have been investigating the configuration of the alarm...