A ….It’s not a Honeywell system ….it’s either a euro 46 with wireless expander or enforcer with a keypad ….
B….the battery is probably flat in the hall sensor
If it’s pre v2.02 then it can’t be upgraded anymore ( that’s if it wasn’t upgraded originally ) texecom was swopping out the units a few years ago but I doubt they will now …
What software version is your panel ?
Press menu 4 on keypad …