While MyBuilder has positive reviews and uses measures to verify tradespeople, some users report negative experiences due to fraudulent reviews, poor quality work, and scam attempts that bypass the platform's vetting process. To mitigate risk, users are advised to carefully check individual tradesperson reviews for specific details, verify the reviewer's history, and trust their gut feeling if something seems off.
Potential issues
- Fraudulent reviews:
Investigations have shown that it can be possible for fraudulent tradespeople to create glowing reviews for themselves to gain credibility on the platform.
- Poor quality work:
Despite a tradesperson having good reviews, some users have reported encountering poor-quality workmanship that requires extensive and costly rectifications.
- Scams and unethical practices:
Some reviews mention instances of pressure tactics, demanding money for work that was never completed, and fraudulent behavior that circumvents the platform's safeguards.
- Difficulty in vetting:
Some users report that the platform's vetting process, while improving, is not as stringent as other services and that the platform has sometimes been unhelpful in addressing issues with dishonest tradespeople.
