Texecom SmartCom - Modem Is Online Fault

DaveJones01 · Sunday at 8:48 PM

Texeom Elite 24 V6
Smartcom V3 WiFi Module

Set up system and hanging on Modem is online when generating app code

Wifi is connected

Followed texecom guide for set up including comport 1&2, UDL Password, Digi Set up for Comport

Tried to reset Digi and reboot panel and smartcom still same issue

Any help appreciated

Thanks

secureiam · Sunday at 8:55 PM

What are the lights doing on the smart com?

secureiam · Sunday at 8:56 PM

Where is the 4 wire lead going to on the elite 24 and where is the two wire lead going to?

DaveJones01 · Sunday at 9:02 PM

4 wire Com 1
2 wire Com 2

WiFi Led Solid
Cloud Led Flashing

Rest are off

secureiam · Sunday at 9:04 PM

so in comport set up do you have com1 set up as smart com and com2 as com ip, its a bit of a stretch on the 24 if I recall correctly the positions of com 1 and com2.

secureiam · Sunday at 9:06 PM

In program digi how’s it programmed?

DaveJones01 · Sunday at 9:08 PM

yes to both and yeah com 1 middle of panel and com 2 right hand side of panel

set up as per below image

secureiam · Sunday at 9:14 PM

Apologies but this may sound rude, you think you have it setup that way.

It’s clear the smart com is connected from what you have said.

So if the comports are correct and the program did go correct you can go and turn it all back off.

Unplug smart com wait 20 seconds, plug it back in and program back up and then attempt to generate the app code

DaveJones01 · Sunday at 9:20 PM

yeah iv done that i wiped the programming including defaulting the smartcom

set up again as per texecom guide

if you get this issue texecom says to do the attached but still get the same issue, not had chance to call them cause its weekend

secureiam · Sunday at 9:32 PM

Have you tried to generate app code via monitor mode?

This overrides all the settings.
If that generates the app code go and look at the programming back on.

I have reset many smart coms for new customers and it literally is a very quick process.

You can try turning off routers firewall and power it back up and turn the firewall back on.

DaveJones01 · Sunday at 9:37 PM

I did not know about monitor mode i will try that tomorrow then the router changes if required. I will update if this resolves the issue

secureiam · Sunday at 9:52 PM

Monitor mode can be enabled and that overrides all the comport settings.

You can then go back and reset things up without monitor mode.

As the smart coms is connected to the WiFi, you should be able to see the Texecom device on the hub, used to show as texe_hub, but doesn’t anymore. So you can use MAC address etc, think it shows up as a microchip technology inc device from memory.

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