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Thanks for the responses. I think I will just get my local plumber to check the flue gases on min and install the seal. It's probably worth paying them just to keep Help-Link away. BTW both techs from Help-Link turned up at different times with the wrong cleaning brush. It looked more like...

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I thought you guys would get a good laugh out of my situation. So Help-Link came out with the wrong cleaning kit. The instructions state that if the heat exchanger cleaning panel is removed then the seal has to be replaced - but they didn't have one. Tech 1 says I need a 15/60 pump and it...

They checked working pressures and the fan negative pressure and used a flue analyzer. They say the boiler is working normally. They mentioned that the gas pressure drops from 20+mb to 15mb when the boiler is ramping up. At first they said it was strange then they said it was normal! We...

So my four year old boiler (conventional) has developed a very bad vibration. When it is heating up and when it is shutting down it sounds like a dirt bike. The service people are stumped. They have changed the fan and the bearing plate and it didn't help. Worcester's only suggestion is to...

It is an open system. I'm not sure how bad the sludge was - first time with one these filters so I don't know what to compare it to. The plastic tube that covers the magnets was completely covered in sludge several mm thick. The pin under the TRV moves. The idiot who put this radiator...

He was running late very late that day so ran out of work hours I guess... anyway I'd like to understand the system better myself so what about the questions I posted? Thanks, Andy

Yeah... they installed it four years ago also... Are you saying they are useless?

Hello, I've owned the house for two months. Worcester Bosch 40CDi installed four years ago, 13 rads, detached solid brick Victorian. The boiler was serviced by Help-Link a month ago. Just over a week ago the rad in the kitchen started working intermittently. It would either turn on in the...

Thanks. The problem is that the metal frame I have is not the same shape as any of those firebacks. So I would have to rip it out which I am reluctant to do. Andy

Hello, I recently bought a 1902 house and one of the fireplaces was bricked up. I had a builder open it up and what we found can be seen in the pictures attached. My current research leads me to think that this fireplace had firebrick panels that went into the metal frame. Could that be...

Sorry to hear you have a similar problem. :( I currently have a Drayton Digistat+RF. Is there another make & model digital thermostat that can work with the existing Drayton RF receiver? Andy

Hi Jack, The problem seems to me that the hall is currently the warmest room in the house, when I want it to be the coldest. Andy

Bolder was serviced. Service person tells me that the boiler is the right size and everything is working fine. The temperature dial on the boiler goes from 1 to 6 and then after 6 there is a dashed line to "max". He told me that I need to have it on max all the time because it is a large...

Thanks - this is more complex than I realized. The whole house calculation gave 28.68 kW. I will report back what the gas safe person tells me on Monday. Thanks for the help! Andy

Sorry, it's 13 rads in total, with four of those currently turned off. So it seems safe to say that the boiler is large enough for the house. Right now I can heat the house up better with the coal fireplace. I have a gas safe person coming out on Monday. Andy

13 radiators. Five bedrooms, three reception rooms. I have the radiators in three bedrooms and one reception room turned off. Andy

Worcester Greenstar 40CDi Conventional, installed August 2011. The temperature control on the boiler is set at 6. Then there is a dotted line and you have to press hard to take it higher. Andy

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Update - the boiler has been on continually from 5am to 10pm yesterday and from 5pm until now (1:30pm) today. The thermostat in the hall now reads 19.5C, so it has crept up 0.5C over the last 24 hours. It's target temperature since yesterday has been 22C. However - the temperature in my...