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Aw, what's wrong with Eko/Focal fire, it ticked all the right boxes for me :( The T&Cs of the retailer has a warranty section but I don't seem to have a warranty from Eko. Should there be a separate warranty? I paid the fitter direct. Although he was recommended by the shop, he's not...

Thanks for the replies. It's an Eko 3020. I've emailed the shop - they're closed today but they'll pick it up tomorrow and they'll get in touch with the fitter, who hopefully will come back.

I had a new gas fire fitted less than a week ago and already there is a build up of soot, just on one or two of the coals and the back wall behind them. The other coals are still clean. Is this soot normal? Also, although the flame is (mostly) blue when first lit, it changes to orange after...

I don't know the measurements I'm afraid - if the flue sections are a standard size, it might be possible to tell from the picture... http://www.diynot.com/network/hummingbird/albums/11621/43573 The flue is well below the apex of the roof at the moment because it's a dormer bungalow and...

Just thought I'd post an update seeing as you were all so helpful when I asked for advice earlier... The gas engineer has had a roofer remove some of the tiles so that he could look down the flue and he said it's clear. But he's going to raise the flue because he said it's slightly under the...

Many thanks for all your thoughts. I've been doing some research and I've discovered that chimney sweeps do a lot more than sweep the chimney so now I don't know whether to ask a chimney sweep to delve into the roof and inspect the flue, or whether to get my gas engineer back. If I get a...

Thanks for these further replies. I didn't know about flueless gas fires so thanks for mentioning those. I think the height of the flue pipe is well below the roof line, even though it's already been extended. I'd be surprised if it could be extended any further as it already rattles...

That's really helpful, FiremanT, thanks. I'm pretty sure the kitchen fan wouldn't have been on (not keen on cooking!). The house is a dormer bungalow, and single-storey at the side of the house where the flue is, so I guess it could be affected by higher buildings and trees (and even by my own...

Here's a picture of the flue. http://www.diynot.com/network/hummingbird/albums/ Corgigrouch, thanks for mentioning hologram fires - I might end up having to have an electric fire, but I'd rather not if it can be avoided.

I'm not trying to fix the existing fire, biscuit77 - it's already been dismantled. And as I mentioned, I don't think the car would be able to get up the drive if I had a fan flue fire because of the pipe extending into the narrow drive. What I'm trying to do is understand more about the flue...

Thanks for your response, and I can take a photograph of the terminal tomorrow. Re the question about testing the fire with the extractor fan on - the fire wasn't actually tested. When the engineer saw that the front section of the coals was broken (I mentioned this on a thread about coals...

Thank you very much for all your replies. I'll try to answer some of the queries: A previous engineer increased the height of the flue stack. I think it was that engineer who also said I had to have a vent put in the wall (although the instructions for the fire says it doesn't need a...

The gas engineer who came to service the inset gas fire said he was concerned about the flue. This is because when it is windy, the flames come out into the room and I have to turn the fire off. Obviously this wasn't right and I can see why he's had to cut off the gas supply. He could only...

I've been looking online for replacement coals for my gas fire. I want not just the coals but the "thing" that they rest on and also there are two upright "things" that the coals lean against at the front of the fire. I'm sorry but I've no idea what to call these "things". Two problems...

Thank you. We've got the old sensor out and found a place locally which sells replacements so we'll try that.

Thank you very much for this list. It's lights 3&4 - am I right in thinking that NTC is the brand name of the thermostat? If so, then I think we know how to change that. Great, thanks!

Indesit WIL133 washing machine It fills up but then after about 15 seconds, it empties. Then it does this again and again, until I switch it off at the wall. It won't switch off at the machine. Several lights flash - the door light, easy iron and extra rinse. Thank you for any advice.

My Electrolux built-in oven keeps cutting out. The model number is EOB5630W. It gets up to temperature (as indicated by the red light going out) and it's OK for about 20 minutes but then cuts out - ie the light inside the oven goes out and the fan stops. The power light stays on. If I...