Search results

Hi, Not moved yet, so the sensor has been up in the garage for numerous months with no issues at all, nothing has changed in there, which is what is totally confusing me. Taken it apart today and looks like new inside with no webs or insects. Its a PW-W pet safe so even if there was a rodent...

Hi, Not checked inside the sensor yet but have cleaned the sensor and around it. Could something get inside as it seems well sealed. No leaves or anything that can be blown about. Rodents are a slim possibility but as its a pet safe model I didn't think something that small would set it off...

Hi, I have a PW-W pir in my garage, (Premier Elite 64). It has been working absolutely fine for numerous months, it is part armed every night. In the last couple of days it has been triggering a false alarm, nothing has changed in the garage and I am struggling to find the cause. Wintex shows...

Thanks very much for your help. We have shown it as not included on the house move form. When re installing I guess its connect the battery and mains to to control panel, then new batteries in the PIRs, keypad etc. Once the new batteries are back in will the PIRs etc. just reconnect or will...

Hi, I am looking to move an existing Elite 64 from one house to another. Its completely wireless and would use the same set up on the new location. Any recommendations on the best/easiest way to do this. My thinking is, engineer code, take out all the batteries, disconnect the mains and...

Hi, Is there anyway that a user can be using a code that is not shown on the data downloaded on Wintex from the panel. I cant see how this is possible but seems to have happened on an Elite 24 that I have been trying to fix for a relative. Thanks Dave

Thanks, Its still showing as connected after rebooting the hub. Will leave it for a day or so to see what happens. Thanks for your help. Dave

Hi, Afraid I cant see DNS servers in the BT router. However I have found a setting that is different to mine (mine works fine on default router settings). The 'always use this ip' setting is set to No, on mine its YES. So guess when the lease runs out the IP is changing, am I correct to assume...

Hi, Today I disconnected the wired cable, which was going via an ethernet switch, which I thought may have been the issue. Connected the Smartcom via wifi, leaving the wired connection disconnected. All worked fine, for an hour or so. Now the cloud led is flashing again with the wifi led...

If I pull the lead from the Smartcom will I have to go through the full setup on the panel or will it reconnect on re powering up. Thanks Dave

Hi, Further to the smart com issues above, losing the connection to the Texe server. The installer has reconnected the smart com twice, works for around a day the loses the connection again. Its a wired connection to a BT smart hub. I have a smartcom connected to the same model hub but via...

Currently have a Premier Elite 64, all wireless with one sounder on the front and a dummy on the back. I want to change the dummy for another wireless sounder. Is it just a simple matter of learning the new sounder and both will work in tandem. Or is there anything else I need to change...

Until the next release of the app the recipe will only work on Part Arm 1 on the setup I have i.e. all zones in same area. I have had to set 2 separate timers one turn on the part arm the other to turn off the part arm. Unlike the Smart Plugs which will turn on and off with one timer. Part arm...

Called Octopus, as its a version 1 they cant access it so cant do anything. Annoying. Thanks Dave

Premier Elite 64, all zones in area A. I am trying to create a recipe that will part arm the system (garage) every evening and disarm every morning, when the system is disarmed, i.e. when we are at home. Before creating the recipe I Have set the part arm for the garage to Part arm 1 by omitting...

Thanks, that's what I did in the end, couldn't find where the part arm check boxes were. Thanksfor your help Dave

Thanks, sorted it now. Dave

Please could somebody advise how I modify part arms in Wintex, seem to have a mental blank on this. Only have Area A and have set up part arms using the keypad by omitting zones, eg to allow Garage and/or Downstairs to be armed at night. Cant find how to change this in Wintex. Thanks Dave

I did see the FAQ in Octopus and understand it won't work as a smart meter. However the remote unit was working as a dumb unit and I have got meter readings since switching. I don't get why it won't now work as a dumb remote unit. the dumb unit is far easier than getting reading from the main...

Have a BG smart meter and switched to Octopus. Have been using the Smart remote unit to get meter readings for Octopus since switching a few months ago. Now getting a message on the remote unit that says 'connecting to smart meter' but it doesn't connect. Have tried to power down several...