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I put the activation code in, then I add my user code, It then goes through the scroll bar underneath and then says logging in but will then stop and say there is an issue.

yes its got a dhcp address, I only have range of 5 IP's on that router for DHCP but yes its taking the last one.

Hard cabled (cat6 cable) straight into router

My last question before I retire to my day job what I know what im doing.. I have a Smartcom plugged into the panel as per instructions (Elite 64-W) all is configured and i'm getting an IP address on Com2 (IPCom) from my router. I am using Wintex and can connect to the unit using TCP/IP but...

I understand your logic, I have used both Engineering and master codes but no luck. Why should it not be used as an ent/exit it does the job ? I am using timed exit.

I have another panel to install in the house again Texecom and have a Smart com for that so could install. Will this help ? Really appreciate your time as well

I've gone in both ways engineers and master but still get the same outcome. Is there anything I can do from Wintex ?

definately pressing the omit button (picture of house with x) and this takes me to the code page. it wont let me attach video but I have added 3 pictures of the sequence Does the system need to be in commissioning mode ? I have tried both ways also using engineers and master codes in and out...

secureiam - That is the exact process I am doing but I do not get ricochet free message it just says Code. I will take a video clip in the morning. Thanks

I appreciate everyones time and help. I have powered the system off and restarted holding the reset button but still did not discover the smartkeys, they do not stay on for long though so maybe the issue. Even checked using Wintex and each user says ricochet free; System premier elite 64-W...

when i press learn devices it says all devices learnt so i then press omit button and then get all devices deleted but agin when learn I get all learnt again. Do I need to enable the zones ? Even tried pairing on the radio menu but does not detech the smartkeys

thanks for the reply. No other wireless devices all i have is a (wired) bell box and 1 (wired) PIR on zone 1, all other zones not used. Premier Elite 64-W Live V4

I'm trying to set up the smart key for the system but all the settings I need to get to are not available even looking at the texecom website and youtube the videos have a different menu. When try to learn devices it says all devices learnt, even a reset and still not discovered but then also...