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Invited Co round for further inspection. They claimed there was no problem and that a simple re-grout would suffice, and that there was no tile movement at all. Going to get some independent advise as my confidence in this answer is low.

Thank you for the info - I am speaking with the co tomorrow and now have an idea of what should be said! Cheers

Can someone please help me, I have been getting a new bathroom put in. Old tiles were taken off the wall and tiles (250 X 400) were placed on top of the uneven brick, the finish was terrible and I complained. The company agreed to remove the tiles and placed 9mm ply on the wall, the finish...