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Grrrr........ I know. Thing is, we were really at the last chance saloon and were not expecting it to work at all. This was about the zillionth effort. The previous times we had tried , nothing shifted and we were looking at the manhole then Will know for next time.

Well we've managed to clear things .....for now at least. Used a toilet unblocking tool on the toilet simultaneously whilst a sink plunger was on the sink. After lots of elbow grease all is now clear and the sink is making a wonderful gurgling sound rather than the dreaded bubble. Only...

The only thing I haven't mentioned is that the bath had to be raised - not quite sure why. The taps also previously used to be on the end ( so the same wall as sink and toilet) but now they are on the long side of the bath. Presumably none of this would have caused an issue? Hmmmm.........

Gosh I'm sorry - I do appreciate you responding! Can't believe it is midnight

Photographs of before and during .

Hang on !!! I've found some photos to show the stages of fitting. They may help

The first pic is me sticking my phone at the gap of the back of the vanity and it is the pipe from the sink downwards.

Now I'm certain the soil pipe wasn't visible. There was a big thick pipe going into the floor because I remeber a bit of a gap around it when the carpet was in there years ago ( yes hideous carpet in bathroom I know). There was definitely no pipe going from the toilet horizontally to the sink/...

Hello..... Yes the message did cross ! I'm not quite sure if the soil pipe work is above floor level. I 'think' I recall a large pipe going downwards into the floor with the old toilet but have to be honest and say I can't be certain. I've taken pics of what I can. Unfortunately the gap...

Our fitters gave us a completion quote but left it to us to buy and source all the items. They gave us no guidance whatsoever so we weren't aware of any of the above that you've mentioned. So 'if' it does end up being the issue, which sounds quite feasible to be honest judging by our minimal...

I should also add that yes, the toilet has been put in the same place. The sink has too. However we previously had separate ones whereas this is an all in one. It is a Roper Rhodes Muse unit with a sketch toilet

We've been in the house for 20years and bought it from new. Not one toilet plumbing problem EVER until now . Perhaps we've just been lucky until now! The fact that it hasn't been right since fitted makes me think that something is wrong with the set up. However I suppose the best hope that it...

Just a thought"....it may sound silly but are some toilets more prone to blocking than others?

Hi. They took the whole unit off including toilet and sink. They used drain roads but definitely no camera. They said that they found the kitchen roll near to the stack pipe to the right of the bath. They are going to come out an look again this week. I will take photographs as we go.

I have no problem in paying if it is our fault. However, as I'm not an expert with it all , I am concerned that I won't know if it is my fault or not when they do come out and look! Also, if they have attempted to solve the issue before which seemed to solve it for a brief week or so , what if...

Hmmmm! The problem first occurred very quickly after installation. Not a lot is in the bathroom at all really as we haven't been properly using it. It's mainly my 14 year old son who uses it and he doesn't really use much other than a Nivea face wash and a sponge! No soap on string or anything...

Thank you. When it first occurred they came back and took the toilet off etc. They then said they found kitchen roll in the toilet waste pipe towards the bath by the stack. We dispute this to be honest but it is hard to prove as there was a kitchen roll in the bathroom when it was first...

Many thanks for your help . Yes your interpretation of our configuration is correct.

Line goes....... Toilet (left) , sink (middle) , bath (right) . Soil stack (right) . This stack goes down into kitchen where everything appears to be fine. Checked drains outside which appear to be clear These are all along the back wall with the toilet and sink being part of a combined unit...