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On all of my windows which see the Sun during the day. On some windows can be seen even if Sun not shining. Worse when viewed from outside. Glass is stamped Window Systems North Limited. Is this haze, which I believe may be related to the 'Low E' coating, normal? Could it have been avoided by...

Firstly tools-profile guage and jigsaw with scrolling blade? Any recommendations for both/either tool? If not best way to approach this task? I do not want to cut and remove a section of skirting board.

A quick update. A FENSA rep has inspected and condemned the installation on the basis that so many failed units (22 in total) will mean that the required energy efficiency rating will not be met.

Thanks both. Yes I do have a FENSA Guarantee.

I had Residence 9 windows installed about 5 months ago. Some windows have developed a strange bloom which only appears to affect part of the DG unit. Installers have already replaced some units but others have now started to have this problem. What could be causing this? Is this a...

Apologies both-it is a Maxflow Combi WM and not a 105...

Detached 4 bedroom house. 1 bathroom and 2 electric showers. 10 radiators. Radiators are old Stelrads installed in 1976.. Original boiler was a floor mounted Potterton with immersion cylinder. After loft conversion Baxi installed in downstairs utility room. Baxi now 15 years old and has gradual...

Thanks to both of you.

Yes-looks like insulation is the best way forward. Any suggestions as to the best method? Is the first floor vent needed?

Yes they are but I wondered if just one each end would be sufficient.

Hi 2 vents in the front and 2 at the back. High level vent is within the floor. No vent in the room itself.Ceiling height is about 2.5m. There may have been a gas fire in the room at some point in the past but this was removed before we purchased.

1930s detached house. Room is 4.81 x 3.05m. Suspended wooden floor. About 2ft between floor and ground. Room has 2 nine by six inch vents at either end. (4 in total). These would be the original vents installed when the house was built. Room is cold in winter. Is the current amount of...

Can anyone tell me if the fixed casements are adjustable? Some of mine are not flush with the frame.

Any recommendations please?

My failed sealed unit has been inspected and replacement authorised. My windows are glass bonded but the installer claims that they can put a new sealed unit into the existing frame. Is that right?

Agree entirely. I was thinking more of the original designers of the R9 window probably being the best people to ask about whether the windows were correctly manufactured and installed.

This morning I heard a bang. This is what I found... I now have no confidence in these windows at all. Can I get Residence 9 out to perform an inspection of the installation?

Thanks-pleased to see that the gap is acceptable. I have now inspected the inside of all of the windows. There appears to be a lot of minor damage to frames etc. Pictures attached. A lot of the UPVC covering the Georgian Bars is badly cut. I had hoped that R9, sold to me as a premium product...

Thanks. Gap is about 0.9cm on all windows. Photos attached.

Thanks for the helpful info. One other question-what gap should there be between the bottom of the frame and the cill-I assume Residence 9 would specify what the gap should be? Is there a minimum and maximum measurement?