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That's great! I'll do that and see what happens.

What sort of debris would be in it? We have very soft water here so I'm not convinced it's limescale.

Hi All, We have a traditional gas boiler, three way valve, vented heating and hot water system. In the last few days the pump has started making a mechanical noise like this (click to listen). It always happens when the system kicks in at 6am, but then stops after a few minutes and...

Completely agree. It's not crap flooring, it just doesn't seem to have been fitted right. Anyway, it continues... A recorded deliver letter was signed for but still no response. I didn't think taking them to the small claims court would be worthwhile because even if I won, actually getting...

Sorry for the delay in replying. No, that joint didn't open up again. Anyway an update: I left several answerphone messages, none of which were returned, and have now written to them giving 14 days to respond. It was sent recorded to what I now know is the guy I dealt with's home address...

Quick update on this... Quickstep said it sounds like the joints haven't been tapped in properly and blame the fitters. I've surveyed the whole floor and there are about 12 joints that are bad, predominantly in the areas with the greatest foot traffic so it can only get worse.

It's this (exact) range: http://www.quick-step.co.uk/laminate/exquisa/slate-black-galaxy?id=Flooring_FloorAggregate/005_428718 I did take a look at the installation instructions but they seemed pretty generic and not specific to the particular type of joint. The Quickstep warranty terms...

I was convinced that was the case with the one they came to fix, but it was in there. Now the problem is occuring over all 30 square metres of it :(

The sub-floor's stable, but the joints on the short edge of the Quickstep are a bit unusual. There's a plastic strip that sits in a slot on each side of the joint, and a tongue coming out from one side under the other. I've tried to draw the joint. The red diamond is the plastic strip viewed...

Just took these: http://imgur.com/0IEt8hh,v7D6mIK#1 You can use the arrow keys to switch between images. There's about 2mm vertical movement when subjected to normal walking pressure.

Thanks very much! The edge shown is where two of the short edges of the boards join. There's no problem with the longer edges but they join differently with a deeper tongue/groove arrangement. Here's another pic without foot pressure on the board: http://imgur.com/ludPEzE You can...

Hi All, I recently had a local company supply and fit some Quickstep Exquisa laminate and it's having major problems. The joints on the short edges of the boards are coming apart (vertically) under pressure from general foot traffic, as shown in this picture: http://imgur.com/gDVfWOd...