Hi All,
I recently had a local company supply and fit some Quickstep Exquisa laminate and it's having major problems.
The joints on the short edges of the boards are coming apart (vertically) under pressure from general foot traffic, as shown in this picture: http://imgur.com/gDVfWOd
When it was fitted, there was one bad joint which the fitter (grudgingly) returned to fix by opening up a gap and putting glue into the joint, but now the same problem is occurring all over the floor.
We selected the flooring, but the underlay was chosen and supplied by them. The floor is laid onto new chipboard floor on the ground floor of the house. The underlay they used was pale yellow foam which I've measured to be 3mm thick. It's very squishy and can easily be permanently compressed between your fingers making a popping sound.
I'm convinced that they've used cheap, unsuitable underlay and the floor needs taking up and re-laying with proper underlay but this is going to be some major upheaval. I've since fitted skirting boards and redecorated so that'll all need to come off and I'm certainly not doing that myself or at my own expense.
I know I'm going to have trouble with them on this. They were a nightmare to deal with when they fitted it, and I can see this ending up in the small claims court.
Is poor underlay likely to be the cause of these problems, or is something else at work here?
Any opinions gratefully received....
I recently had a local company supply and fit some Quickstep Exquisa laminate and it's having major problems.
The joints on the short edges of the boards are coming apart (vertically) under pressure from general foot traffic, as shown in this picture: http://imgur.com/gDVfWOd
When it was fitted, there was one bad joint which the fitter (grudgingly) returned to fix by opening up a gap and putting glue into the joint, but now the same problem is occurring all over the floor.
We selected the flooring, but the underlay was chosen and supplied by them. The floor is laid onto new chipboard floor on the ground floor of the house. The underlay they used was pale yellow foam which I've measured to be 3mm thick. It's very squishy and can easily be permanently compressed between your fingers making a popping sound.
I'm convinced that they've used cheap, unsuitable underlay and the floor needs taking up and re-laying with proper underlay but this is going to be some major upheaval. I've since fitted skirting boards and redecorated so that'll all need to come off and I'm certainly not doing that myself or at my own expense.
I know I'm going to have trouble with them on this. They were a nightmare to deal with when they fitted it, and I can see this ending up in the small claims court.
Is poor underlay likely to be the cause of these problems, or is something else at work here?
Any opinions gratefully received....