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Thanks again for your help. Please ignore my follow-up questions, I have found the engineer's manual online and will have a look this evening. I really value the support I have received from you. The people who installed our alarm were really nice, but they kept having to come back to...

I feel very silly for not having thought of that. I have only ever looked in the user's manual. Thanks for the suggestion. I found the manual online and will have a go this evening.

Thank you. Would this be in the engineer’s menu? I’ve cycled through most menus, in user and engineer’s modes and haven’t come across the option to “delete” only “omit”

Thank you Secureiam. Apologies I think I wasn’t very clear when I explained the scenario. Partition 1: house Partition 2: shed in the garden Zones in partition 2: Zone 6 - PIR Door (7) - door sensor I rather not have the shed being part of the alarm system, as the alarm is in the house...

Hi, I have the Risco Agility 3 and I want to decommission partition 2. The reason for this is that the alarm has gone off now too many times in the middle of the night because the alarm loses wireless connectivity with zone 2 (zone 2 is in the garden, behind double-glazed doors, and then...

Thank you Secureiam. I will try changing the battery on the keypad, by following instructions in the manual. There have not been any other changes in the house, so I think it may be the battery. I hope I can get into the engineer's mode, as so far I have been unable. Would it trigger a negative...

About a year ago. Would you think this is the reason for the malfunction? Thanks Handymanjo. Apologies for the delay replying, didn't have wifi over the last couple of days. Back online.

My alarm stopped responding this evening. I came back home (alarm was set) and typed the code as usual to unset the system. The code was not recognised and the system asked "try again". I couldn't stop the alarm going off. I put the code in several times, but the sounder went off. Now that the...

Thanks a lot for the info sparkmarka. Can you top up a sim while it is in the alarm, or do you need to get it out and insert it into a phone to get the credit in it? I understand for activation you have to use the phone, but wondering if you need to take it out for further top ups? It seem the...

Hi all, Trying to get some advice here as have spent a long time now searching online, plus 3 engineer's visits trying to get this sorted and no luck!! I am also adding some things I hope people in the same situation find useful. I have an agility 3 installed. No cameras, just sensors and the...