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I agree that signal strength looks good and I am not experiencing any signal drop outs. A few years ago I had a Scantronic panel with wireless PIRs and they would drop off line intermittently due to weak signal strength and I want to avoid the same issue with the ricochet units. Whilst it's...

Thanks for the suggestion, I will give this a try.

Many thanks for all the feedback and I will follow the advice. I am mindful of the signal strength as all of my walls, floors and ceilings are made of brick or concrete which is one of the reasons that I selected the ricochet product.

Hi, I am stalling my Premier Elite 48 panel (v3.0.2) with a Ricochet 32 XP-W expander. I have 12 PIR's which are a mix of DT-W and QD-W. Whenever I use the Ricochet Monitor Software I cannot see the signal security values. I installed the PIRs using the 'Learn Ricochet' menu from the keypad...

I am now pleased to say that everything is working as expected. I have tried multiple test calls and each attempt has been successful. I am receiving notifications on my Android device. I do have one quick question. When I carry out a test call I receive the following notification on the...

OK, I have followed the steps you provided and the test call is now working :). I am not receiving the notifications on my Android device, but this is a step in the right direction. Previously Texecom support told me that the panel needs to poll the server at least 3 times otherwise the...

Here is a screenshot from the Comms Page in Wintex (although I entered this information using the keypad) I do have an account number, but I removed this for security reasons

OK, thanks for the feedback. I have already tried your suggestion (using the keypad and not Wintex) without success. Do you know if there is a way to tell if the panel is polling correctly i.e. is anything written to the event log? The reason I tried a different polling interval is because...

Hi, I am a DIY installer but would like to ask the experts for some help. have just finished installing a Texecom Premier Elite 48 panel. The panel is fitted with Ricochet 32 XP-W and Com-IP modules. The installation and setup has run smoothly so far, but I am running into a problem with the...