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In the last few years we have had a stone sun room built onto the side of the house, however, it appears to be taking water in and I can't work out where from! The pointing is in good condition, the guttering is free of debris and the lead flashing also looks to be in good condition although...

I am trying to connect the Wintex app to my alarm panel using the USB COM cable but I can't find the FTDI Driver Files and when I connect the cable it doesn't install the driver files automatically. Can anybody share the files with me or point me to them on the internet. I've tried the Texecom...

I have recently added a new camera to my Hikvision CCTV system. The camera is operational and I can view it when accessing the DVR directly, however, I have been unable to add it to the Hikvision Connect app on my iPhone. I have tried refreshing the cameras list, turning the DVR box on and off...

Does anybody have experience of fitting the Ricochet wireless external motion sensors? They look easy enough to fit, however, I'm looking for some guidance on how they are configured and operate. If they are triggered do they set off the alarm or can you get them to notify you somehow, and if...

Hi I'm after some advice please guys. I have a Texecom Ricochet alarm system and I'm thinking of buying the Connect SmartCom and installing it myself. Has anyone got experience of fitting one and how difficult is it? I believe I my need to update the firmware on both the SmartCom and my...

Hello My Texecom wireless alarm system has been up and running for 12 months with no issues then over the weekend an alert popped up concerning one of the outside bells. It is telling me there is a 'radio conf fail' and it isn't possible to set the alarm because it comes up with message...

Hi all I have a Prem Elite 48 control panel and I've been trying to install a ComGSM CEG-0001 today running a specific security SIM from Quicksafe. Earlier today, I managed to get it configured and working, however, it would only send status updates via text message and it would not text me...

I have a Texecom Richochet 32W Panel which is linked up to various PIRs and Door Contacts. I've recently had a new door installed which meant that I had to remove the door contact. I've re-installed on the new door, however, it no longer works. The unit in question is a GBC-0001 and is...