Hikvision Connect

Discussion in 'Alarms, CCTV & Telephones' started by alarmnovice25, 16 Nov 2019.

  1. alarmnovice25

    alarmnovice25

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    I have recently added a new camera to my Hikvision CCTV system. The camera is operational and I can view it when accessing the DVR directly, however, I have been unable to add it to the Hikvision Connect app on my iPhone. I have tried refreshing the cameras list, turning the DVR box on and off to recycle it, scanning the QR code again but nothing seems to work.

    The DVR is model DS-7208HQHI-F1 and the camera is DS-2CE72DFT-F.

    Any idea's how I can fix it?

    Thanks in advance
     
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  3. secureiam

    secureiam

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    create a hik connect account online
    Check the DVR is online for Hik connect

    once you can see its online for hik connect you can add it to the hik connect app use qr code, you may need to use the verification code on the DVR to set it up in hik connect
     
  4. alarmnovice25

    alarmnovice25

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    Thanks for the reply Secureiam. The DVR is online for HIK Connect because I can view all of the existing camera's with no issues. Does the new camera need certain configuration on the DVR to somehow enable it or make it visible on the HIK Connect app?
     
  5. secureiam

    secureiam

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    log out and back into the app.

    if not showing in the app click + selet the dvr and the camera channel
     
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  6. alarmnovice25

    alarmnovice25

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    I have tried logging out and logging in again a couple of times but the new camera isn't displayed in the 'My Device' list
     
  7. secureiam

    secureiam

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    pm me
     
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  8. alarmnovice25

    alarmnovice25

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    I've managed to resolve it by accessing the settings and going to 'linked camera' then ensuring the channel wasn't hidden. It's working now. Thanks as always for your help.
     
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