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I hope someone can help please. We have a Viessman Vitodens 100W conventional boiler, 5 and a half years old. We have no hot water and the boiler is not firing up. There are no warning messages on the boiler (and it fires up and runs through the tests when power is switched on to it). I...

We have a Scantronic 9448+ original alarm that It has not been serviced at all in 15+ years, as it has worked fine up to now. The keypad has started to be difficult on certain numbers, so I changed the code. However, it is still not always responding to the code (it beeps when numbers are...

We have a system/conventional boiler (Viessmann Vitedens 100W) with a feeder tank in the loft. A leaking radiator valve upstairs was changed, which involved draining quite a bit of water from the system. After fitting the valve, the engineer refilled the system and mentioned we may need to...

I hope someone can help please. We have a Viessman Vitodens 100W conventional boiler, just over 3 years old. It is controlled by a Salus RT310i thermostat that also works with an app. This past few days, the red and green lights on the Receiver are on (solid) when on Auto, but the heating is...

I wonder if you can help. We have had our shower fitted for the past 7 years without incident. This morning my DLW decided the shower was not hot enough and turned the temperature up, which for some reason tripped out the electricity. When we switched the electricity back on, the shower...