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Yes, the surveyor took all measurements and assessed all aspects of the job. The sales manager had already specced the job in terms of numbers of windows, approx sizes, finishes, etc. It was made clear that nothing was contractual until the surveyor had done his bit. I believe he owns the firm.

But nothing was unseen before which is now seen. Nothing new has been exposed. Nothing is knowable now that was not knowable before. The company's surveyor saw the same wall that the company's fitters see now. Same presentation exactly. I might have been sympathetic had the wall been covered in...

Yes, same job. No, I have paid zero so far. Their manager will come and see the windows - he said if it's a mis-measure fair enough and they can replace. As to brickwork he is saying that according to the builder things are pretty bad and will need propping through the wall rather than just...

I'm having double glazing installed by a reputable local firm with 30 years' trading. Everything is in the quote, including the installation of required extenal lintels. Their surveyor had full access and I pointed out the state of the external brickwork where the lintels are required - there...

They are a local independent firm. The owner did the survey, he writes himself up as a "qualified installation engineer". I am mindful that the word "qualified" has two opposed senses: officially recognized as being trained to perform a particular job; certified. "newly qualified nurses" not...

Thanks to both for replies. The previous windows were uPVC double glazing by the previous owner. She was a single OAP and they were horrendous - you could feel the wind blowing in - she must have been taken for a ride. But I suspect the house (1955 semi) originally had wooden framed windows...

The installation is not finished. I stopped the work as I was unhappy with this (and other aspects of the job). The uPVC filler piece (I think they called it an add-on) is new. In my first post, 3rd photo, it is the uPVC part just above the blue-tac holding the ruler. Above that is a line of...

Thanks for the quick reply. There was double glazing in before installed before we bought the house. The surveyor had full access inside and out. He is the boss of the company. Attached are two pics of the bathroom window in full, indside and out.

Having new double glazing installed. The window frames appear too short for the apertures. The fitters have added an extra piece to extend the width of the top of the frame, see photo. From the inside you can see the top edge of the actual window frame, it shows as a thin line at the join with...