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Thank you so much for all your help, I understand now, it's setup like an old boiler system where you have to have the hot water on a timer rather than hot water at will with a combi. Seems strange as the boiler is new. Thanks again for all your help.

I have just moved into a property with a Glow Worm 7 25s. It doesn't seem to operate like the videos online or manual says. For example, it won't let me change the Hot Water Temp. and I can't get it to ECO mode. I CAN change the heating temp. Underneath the boiler is a panel with 2 switches...