A little help for a useless woman please...

Scratch that, your picture just hadn't loaded. Gotcha. Will give it a go.

One small question first though. That video said you need to turn the boiler off to do it but if I turn the boiler off, I can't see the display? Is it ok to leave on?

Yep leave it on. A small bit of water might leak out after you've finished filling the boiler, this is normal on this model.
 
Ok, I stopped it at 1.0 and I now have hot water. I want you all to know that I'm sending you massive hugs right now! Also, thank you for not making me feel stupid. It's a lovely, friendly forum you have here. Thank you so much guys, I truly appreciate your help.
 
Keep an eye on the pressure.
It will tend to go up and down a bit (up when the system is hot, down when it's cold), but should stay working over the same range. If it goes down again then there's a leak somewhere and you should call the council back to get it sorted.
 
Ok, I stopped it at 1.0 and I now have hot water. I want you all to know that I'm sending you massive hugs right now! Also, thank you for not making me feel stupid. It's a lovely, friendly forum you have here. Thank you so much guys, I truly appreciate your help.

Its a pity the Female Plumber does not see it that way.

Glad you got it working! If you were in L/S then I was going to offer to come and see whats wrong for you free on Sun afternoon.

I do think that council should have some way of dealing with these problems better. Not sending someone out over holidays but making sure you understood how to refill the boiler.

Tony
 
Judging by the clarity of your post, you certainly don't sound useless.
7

Lol. I bet Kerry is a pretty blond...............

Anyway, Kudos to all concerned, but I do contract work for a council, and they would have called out to this worry, and quickly sorted it.

I hope Kerry is now warm, but I would suggest that Hazel X5 should apologise to Charnwood (and I had the same thought reading the overflow comment)
 
Anyway, Kudos to all concerned, but I do contract work for a council, and they would have called out to this worry, and quickly sorted it.

Called you out over a Bank Holiday weekend?
 
Agile";p="2779284 said:
Anyway, Kudos to all concerned, but I do contract work for a council, and they would have called out to this worry, and quickly sorted it.

Called you out over a Bank Holiday weekend?[/quote
]


Yes!!

No heat or hot water is covered 24 hours./365 days. No guarantee of a repair if parts required but probably +80% of call outs are adjustment. Paying customers may do a l little research themselves :wink:
 
I think I may have to relocate. My council told me in no uncertain terms that no heating or hot water was not an emergency because my kids aren't infants. I'm pretty sure that when we have November weather in May even older kids feel the cold!

As someone said earlier, they could take a little time to brief tenants on how to perform certain minor adjustments and whatnot. I actually have a switch next to my heating control panel that I enquired about when I moved in a few months ago and was told that I shouldn't concern myself with it but I must NEVER turn it off. If I must never turn it off, it kinda sounds like it might be important to know what the heck it does lol.

Anyway, who needs them when you lovely people are here?!
 
Ok, I stopped it at 1.0 and I now have hot water. I want you all to know that I'm sending you massive hugs right now! Also, thank you for not making me feel stupid. It's a lovely, friendly forum you have here. Thank you so much guys, I truly appreciate your help.

Its a pity the Female Plumber does not see it that way.

Glad you got it working! If you were in L/S then I was going to offer to come and see whats wrong for you free on Sun afternoon.

I do think that council should have some way of dealing with these problems better. Not sending someone out over holidays but making sure you understood how to refill the boiler.

Tony

Awww what a lovely thought. Bless your heart x
 
As someone said earlier, they could take a little time to brief tenants on how to perform certain minor adjustments and whatnot.
Indeed, IMO the system is not complete until the user has been made fully aware how to operate it. If your landlord (whether council or private) puts you ina property where they won't provide "out of hours" support and don't tell you how to operate the system, then IMO they've failed in their duty of care. Same applies if they haven't explained where other vital things are - like gas, electric, and water mains switches/stopcocks - and how to operate them.

In the case fo the heating, they may well not want tenants refilling systems themselves - that's OK bu they really ought to have some sort of checklist so that you can pre-empt the need and not have it fail on a holiday weekend.

Just my opinion, but I think you should make a formal complaint to the council. Don't just rign so they can fob you off, but write in (they can't ignore letters), and make it clear that your letter is a complaint - perhaps start it with "I wish to make a formal complaint ...".
 
Post a photo of the said switch you must NEVER turn off, we might be able to tell you what its for.

Whilst heating may not be an emergency in May, (despite the current low temperatures), hot water is a basic necessity in this 'civilised' country, and should have been attended to as a priority IMO. My stepdaughter moved into a flat at the beginning of this year, despite her giving the HA a snagging list, nothing has been sorted satisfactorily. Still remains with light switches that dont work, a leaking WC, and an insecure fire door to the rear of the communal area to name but a few.... I have attended to some other jobs myself to make the place somewhat more habitable for her.
 
My daughter, thinking I'm a wimp for being scared of a button, just flicked the switch that must NEVER be turned off. Turns out it just turns the heating control panel off. Mystery solved!
 
Still remains with light switches that dont work
Safety hazard.
, a leaking WC
Serious health risk. That's easy to get them on, but I don't recall the specific chapter and verse. A friend had the local utility company out on Christmas Eve having been told that the backed up drains wouldn't be dealt with until the new year. Once she told the the customer service rep just how many laws were being broken, there was a gang there within an hour - and they suggested that my friend must know people to get them out on Christmas Eve !
My friend is a H&S person for a large company - so it's her job to know the law on it :wink:

If that doesn't work, the council can, and do, serve improvement noticed on owners of substandard properties - which if ignored can lead to fines or even prison in exceptional cases.

Don't know the specific H&S laws that would apply to defective sewage installations, but the Landlord and Tenant Act 1985 Section 11 specifies that the landlord "the landlord shall keep in repair: ... the installations for the supply of water, gas, electricity and sanitation" as a legally imposed implied term. Section 17 says that "... requires specific performance by the landlord where there has been a breach, i.e. the payment of compensation will not be sufficient remedy. This means that the county court can make an order requiring the landlord to fulfil the express or implied repairing terms of the tenancy agreement."

So if you want to hurry things along, read up the above act, and draft a letter requiring the landlord to perform their mandated maintenance responsibilities. Give them a reasonable time to deal with the issues (note that the light switches would also be included), after which you will start proceedings in the County Court. Unless the HA is run by complete muppets, things are likely to get sorted PDQ !
Or complain to the council environmental health department and let them deal with it.

But don't take my word for it - after all I'm "just some bloke on the internet" - but do your own reading and if necessary take proper advice. But put complaints in writing, and send the initial one by recorded delivery so there's no argument that it was received.
, and an insecure fire door to the rear of the communal area
Security risk. Threaten to hold the HA liable for any and all losses due to their negligence which may well invalidate DILs insurance.


Sorry, but there is no excuse for renting out substandard properties. As a landlord myself (NLA accredited), it's embarrassing to see such stories.
 

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