ADT Honeywell galaxy 2.12 comms fault message

[Ross@]

Having been converted to fibre optic from copper telephone as everyone has to soon I have a comms fault message that requires engineer access for a permanent removal ……. but I only have the manager code .
ADT tell me they cannot supply the engineer code as they no longer hold records .
Local installers tell me they cannot obtain it or by pass the fault or even replace the control panel. They tell me my system is now totally defunct.
I have however found a by pass fix .
Type in your manager code .
Then hit
A … ENT …. ENT …. A … A … ENT

Your alarm is then on full set and working .

Unfortunately without an engineers code you will have to do this every time you want to set it. .

10 keys to hit instead or 1 but you haven’t needed to scrap your alarm !

 

[GalaxyGuy]

The galaxy panels can't be locked, so just reset the eng and master codes.

There are also options to switch alarm reporting to a low cost IP based method by adding a low cost module like the SelfMon VMOD (LCE-K3).

I've sent a PM with more details.

Disclosure: I run SelfMon. There's also a SelfMonFacebook group of users who maintain and monitor their own systems.

 

[jgmaas]

In my experience with G2 panels, once you have reset the engineers code you still need to take out the root cause of the comm fault: your panel will continue to dial out and fail to get a connection which will reactivate the fault. What worked for me is to go to menu option 56.02 (telephone number 1) and erase the number using the B-key; then do the same on menu option 56.05 (telephone number 2). Finally, it may be necessary to switch off option 51.18.4 (Stop Set Tel line fault).