Advice

[Strawberry1234]

Hi, first post so apologies if its in the wrong place.

I have recently had a new central heating system installed by a local heating company. The old system was very old and was replaced with a new combi boiler.

Everything was installed in 2 days however, after installation there was a leak in a pipe which led to almost having the house flooded, luckily the roof held up and there was no major damage. The company returned to look at the leak and they were concerned so punctured a hole in the roof to release the water. The water had came from the old system. It's has now left a hole in my roof and a yellow stained roof too. The company have denied liability and will not repair the roof. I was wondering if this would be correct?

Looking forward to hearing from anyone at all, open minded

 

[onlyfitidealboilers]

Depends if its on an old joint or a new one. If its a new one it's there baby to sort, if not and its an old one, I'd say they could of charged you to return and make safe as its nothing to do with them.

 

[Strawberry1234]

Thanks for the input. How would I know if its an old one or not? I just presumed that it would be up to them to fix or repair any damage involved in the process. Been an experience that's for sure!!

 

[hazetimesfive]

pay a third party to check it out, what does the pipe do exactly?

 

[Agile]

Or post some photos here and we will try to advise you.

 

[Strawberry1234]

The pipe is above the kitchen roof and I can't see it. The company advised it was an old pipe from the old system. The leak appeared 25 mins after install was complete. Feel like I shouldn't have to get the roof fixed but not sure where I stand. I have pics of roof but not the pipe

 

[Agile]

When you say roof, do you mean ceiling?

I think we need photos of what is in the loft!

 

[hazetimesfive]

if they converted OV to sealed then I would say it is their problem.

 

[Strawberry1234]

Sorry yeah I meant ceiling not roof. There is nothing left in the loft, everything was taken out. They took up the floorboards to fix the pipe and have since put them back again.

OV means open valve? It is a sealed system now but due to my lack of knowledge I can't back anything up with the company.

Really appreciate the help

 

[Charnwood]

OV = open vented.
Did you have tanks in the loft?

 

[sooey]

if they converted OV to sealed then I would say it is their problem.

I wouldn't. Hidden dodgy joint on an OV system leaking under pressure or a hidden gravity fed hot water pipe that started leaking under mains pressure. You can't blame the installers for that, though they should always warn people that there is always a chance of that happening.

 

[Dan Robinson]

Hidden dodgy joint on an OV system leaking under pressure or a hidden gravity fed hot water pipe that started leaking under mains pressure. You can't blame the installers for that, though they should always warn people that there is always a chance of that happening.

+1

 

[FiremanT]

Hidden dodgy joint on an OV system leaking under pressure or a hidden gravity fed hot water pipe that started leaking under mains pressure. You can't blame the installers for that, though they should always warn people that there is always a chance of that happening.

+1

+!

Advice to wannabe plumbers: Get your T&C's sorted and solid

 

[Onetap]

I wouldn't. Hidden dodgy joint on an OV system leaking under pressure or a hidden gravity fed hot water pipe that started leaking under mains pressure. You can't blame the installers for that, though they should always warn people that there is always a chance of that happening.

I would. Forseeable and avoidable.

Leak tested? Pressure tested?

Yeah, sure.

But since they've tidied up the evidence, it may take some effort to prove.

 

[xr4x4]

I have recently had a new central heating system installed by a local heating company. The old system was very old and was replaced with a new combi boiler.

A new central heating system, I read that as new pipes.