Any Ferroli Field Engineers?

[Paul Barker]

Went to an Arena 30a today after changing prv and recharging EV next hurdle won't light. First locked out on A1 code but after repeated attempts A16 which points to ignition failure manual states check leed between ignition board and main board. Looks in order.

What is the ignition on these? Glow ignition or spark ignition? Is there an ht generator which is known to be troublesome?

Admittedly the metal oxide resistors on the main board are massively under rated as the board is scorched as bad as a 10 year old glowworm would be but I bet the board isn't the problem. I could use some inside knowledge here, if it were an Alpha I would know what to go for straight away.

Interesting boiler design by the way, quite a good idea to create a two pump system boiler, totally unnecesary 30kw output however, if it were in my house (which it would never be in a million years) it would be range rated down to 11kw and I live in a big house.

 

[Trance Nation]

Last time i seen a fault very similar to that it was the glowplug that had snapped inside (which allegedly is very easy to happen).

Im sure the resistance of the plug is summit like 5 ohms (?) - if not then that shows its broken.

Dont quote me on that btw ! i wrote it down but dont have it to hand - ferrolis tech help were pretty gd talking me through it i remember, may be worth a call.

 

[Paul Barker]

Ah so it is a glow ignition. Tec help may be good but manual is loo paper. Last night tec help not available, and my puter didn't have manual on it, customer didn't have paperwork of any nature, the estate it's on is the sort of place where you buy your boilers at the pub, and you have a house full of nice stuff, when all around you are constantly being robbed, and their cars jumped up and down on.

Tried laptop to see if a wan was anywhere around, no, then nabour volunteered son't puter. He didn't even have acrobat, so it was 1/2 hr waiting for dial up to load acrobat another 1/2 hour for his Norton to check many of the files, 15 mins for manual to arrive and when you get there it says check the lead!

If I were a garage mechanic all that time would be chargeable!

Had a bad dream last night, all my van had been cleaned out while I was in a house doing an estimate.

I'm not sure I could recover from that, having financed half my customers' christmases this year. If I were a bank at least I would hold other customers money agisnt which to lend. Praps I should offer that service.

On my long term moan about slow payers, good experience from m8 came over in pts the other morning. £1500 debt had run on and on, in the end m8 said

"If you don't pay by Friday I'm selling the debt."

Customer "how much will that cost you"

m8 "10%"

Customer "I'll give you 90% instead" (confirming the kind of low life he was)

The levels people will stoop to in stealing from plumbers are unfathomable.

 

[simond]

Paul,

Can't help you with the Ferroli I'm afraid - although three years back the whole company went on a course at their place to become service agents. Long story but we quickly jacked it in.

We use Daniels Silverman to chase bad debt. Big company, everything is well organised and very professional. They do not charge a percentage out of your fee, they add it on top. A long term defaulting 'rogue customer' is merely handed over to them, and they get a letter. If they don't pay up after the set time, DS make a charge to cover their expenses which gets added on the bill.

If it gets to court the customer bill has usually got much larger.

One very wealthy customer (used a private bank, bred racehorses, owned a stud etc) who bounced three cheques on us told the girl at DS she was the most impressive debt collector he had come across, and paid up on his credit card after their third phone call.

Generally speaking, that small minority of dishonest customers who think you should wait three months or forever before they pay you get very cross when DS are used and pay up soon after. We have even had some of them call us and say they have to wait three months for their money so why should we complain, or they went on an expensive holiday and were going to pay us later in the year.

Goodwill to all men.

 

[Paul Barker]

Turned out to be bad contacts.

ohm of glow electrode was 2.4 which is apparently OK should be 3.