Thank you for responding. I really appreciate it. The problem is that nobody inspects work and if a complaint is raised it is just treated as though a tenant is being difficult. If this was a minor repair that had been fluffedit would not bother me so much but this is sanitation and I live in a top floor flat in an old Victorian house so if it leaks, it could go ingo the void between my floorboards and ceiling below.
-
Looking for a smarter way to manage your heating this winter? We’ve been testing the new Aqara Radiator Thermostat W600 to see how quiet, accurate and easy it is to use around the home. Click here read our review.
Badly fitted toilet - Advice needed
- Thread starter chris559
- Start date
- Joined
- 5 Nov 2024
- Messages
- 3,703
- Reaction score
- 1,869
- Country
No problem, glad I can help.
Do you know if the pan rocks/wobbles?
As I said, contact the customer service team and ask to speak with the maintenance manager, if you get no joy with them, ask for the head of repairs, if still no joy tell them you will be raising a complaint and speak with your local MP, that seems to work for our tenants at least. I suppose it depends on who you're dealing with as to whether you will get anywhere, but you need to tell them it's unsafe. Do you have any children or is it just yourself?
Do you know if the pan rocks/wobbles?
As I said, contact the customer service team and ask to speak with the maintenance manager, if you get no joy with them, ask for the head of repairs, if still no joy tell them you will be raising a complaint and speak with your local MP, that seems to work for our tenants at least. I suppose it depends on who you're dealing with as to whether you will get anywhere, but you need to tell them it's unsafe. Do you have any children or is it just yourself?
Last edited:
Just me. I will follow it up but they are saying the contractor who did it must have the right to redress the issue despite me asking for someone else to do the repair. Not feeling confident even though they have said it will be the manager who comes to do it. This same manager re-wired my kitchen light wrong so I had no lights in 3 rooms and two lights in other rooms coming on at the same time. They had to send a proper electrician who told me the thing had been wired really badly and he was surprised the circuit hadn't blown 
- Joined
- 5 Nov 2024
- Messages
- 3,703
- Reaction score
- 1,869
- Country
Unfortunately, that is the correct way (give them the opportunity to put it right), however, we've had some of our tenants state they don't want them (be it contractors or even our employed trades) in the property again and we would usually send someone else. Maybe you can lay it on thick and say it's giving you anxiety?
- Joined
- 30 May 2024
- Messages
- 3,468
- Reaction score
- 1,399
- Country
It is but, that someone will now come with a chip on beside their ears.
Someone who see that standard of work as ok obviously isn't someone you can reason with in you own home.
- Joined
- 5 Nov 2024
- Messages
- 3,703
- Reaction score
- 1,869
- Country
Ok, well give them the opportunity to put it right, then if your still unhappy then take it further.I did but they are insistent about the redress thing
Thank you. Would you be OK to have another look when I have been forced to accept the redress repair please? Thank you for all of your advice, I can't tell you how much I appreciate it.
- Joined
- 5 Nov 2024
- Messages
- 3,703
- Reaction score
- 1,869
- Country
You could even refer the HA, to this thread, if they have any doubts about the standard of work you've had done there.
Ask them “How can an incompetent person correct their own incompetence .”
- Joined
- 30 May 2024
- Messages
- 3,468
- Reaction score
- 1,399
- Country
Ask if he's a plumber!
There is nothing wrong with that Turkish made pan, it's the way the incompetent person who made an attempt to fit it who was wrong. It needs taking out, a correct connection to existing soil pipe and then screwing it to the floor with proper pan fixing screw set after cleaning and then a good bead of sealant around the whole pan base. If that new pan connector had been pushed in straight and not at that angle and cutting the existing collar off, the sealing fins might have made a good seal.
