Hi, we had both our wall and loft insulated by British Gas who called out a third party company to carry out the work back in May 2008. All was happy until a few weeks later when we slight dampness on our wallpaper high up in the corner of our stair landing where we have a huge wall We also noticed a crack which is getting slightly bigger. The wallpaper started peeling a few months after.
We also noticed two of our upstairs store rooms had also been damp causing the usual patches, peeling etc. Our downstairs store room was the same except it was leaking and a hole had appeared which gradually grew to about 2-3cm. The dampness was all on the front side of the house. I checked the loft and the insulation material which they had laid down was wet on touching it.
We called the company resposible and having checked the loft and damage they concluded that there was not enough ventilation in the loft which caused water drip down the felt causing the damage. They said they would rectify this by putting in these ventilation things (sorry dont know what there called) and this should solve the problem.
We are angry as our wallpaper has been ruined. The designs runs most of downstairs and upstairs apart from the rooms if you know what I mean. We didnt keep any spare rolls and it was only put up 2-3 years ago and still looks new apart from where it has peeled and been damp.
Most of our linen was thrown away including curtains, bed sheets, rugs etc as the dampness had made it unusable and the smell wouldnt go away no matter how much we washed.
We just want to know who is at fault. We dont know what to do or where to go. We got in writing that because no ventilation was fitted this caused condensation which caused dampness and leaking resulting from damage to walls and ceiling etc. We got this signed and dated by the company.
They have said they will install the ventilation things for free. But we are not happy as would have to re-wallpaper the whole upstairs/downstairs re-plaster the store room ceilings etc etc We have a four bedroom house semi detached and it was built around the eighties and we have never had any leakings/dampness prior to this. In fact we had a roofer to double check our roof for any damage etc and non was found.
We also noticed two of our upstairs store rooms had also been damp causing the usual patches, peeling etc. Our downstairs store room was the same except it was leaking and a hole had appeared which gradually grew to about 2-3cm. The dampness was all on the front side of the house. I checked the loft and the insulation material which they had laid down was wet on touching it.
We called the company resposible and having checked the loft and damage they concluded that there was not enough ventilation in the loft which caused water drip down the felt causing the damage. They said they would rectify this by putting in these ventilation things (sorry dont know what there called) and this should solve the problem.
We are angry as our wallpaper has been ruined. The designs runs most of downstairs and upstairs apart from the rooms if you know what I mean. We didnt keep any spare rolls and it was only put up 2-3 years ago and still looks new apart from where it has peeled and been damp.
Most of our linen was thrown away including curtains, bed sheets, rugs etc as the dampness had made it unusable and the smell wouldnt go away no matter how much we washed.
We just want to know who is at fault. We dont know what to do or where to go. We got in writing that because no ventilation was fitted this caused condensation which caused dampness and leaking resulting from damage to walls and ceiling etc. We got this signed and dated by the company.
They have said they will install the ventilation things for free. But we are not happy as would have to re-wallpaper the whole upstairs/downstairs re-plaster the store room ceilings etc etc We have a four bedroom house semi detached and it was built around the eighties and we have never had any leakings/dampness prior to this. In fact we had a roofer to double check our roof for any damage etc and non was found.
