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My sis-in-law has a Acer Laptop running Vista Home Basic. Not sure of what her son may or may not have done/not done prior to this but the laptop won't boot in normal mode. When you switch it on the normal boot up makes it to the sign in screen but then you cannot enter the password. The keyboard and the mouse are disabled. The screen also looks slightly weird when you get to the normal sign in screen (this is since this problem, it was fine before when they COULD sign in normally). The screen looks like there are a few pixels off at the bottom of the screen and about 4 off in a square cluster near the top of the screen. When booting into Safe Mode the pixel problem is not there ie all pixels are working normally at the sign in screen and when operating the Laptop (I know it's not running in high res in Safe Mode but they are working).
As I say, the Laptop WILL boot into Safe Mode and work normally (as normal as Safe Mode allows).
I have tried signing in slightly earlier than the start up page loads and you can see the password in the sign in screen but it just freezes. I have tried updating their McAfee (in Safe Mode obviously), and running a scan. One result found and deleted but the same problem persists after reboot ie can only boot into Safe Mode and the normal sign in screen has the pixels off and no way of signing in. I have updated the Display Driver from Acer home page (thought it might possibly be a Display problem due to those pixels being off at the sign in page), but there's no change.
I have not tried Spybot or the like yet. Worth it?
Any ideas guys? Thank you in advance.
As I say, the Laptop WILL boot into Safe Mode and work normally (as normal as Safe Mode allows).
I have tried signing in slightly earlier than the start up page loads and you can see the password in the sign in screen but it just freezes. I have tried updating their McAfee (in Safe Mode obviously), and running a scan. One result found and deleted but the same problem persists after reboot ie can only boot into Safe Mode and the normal sign in screen has the pixels off and no way of signing in. I have updated the Display Driver from Acer home page (thought it might possibly be a Display problem due to those pixels being off at the sign in page), but there's no change.
I have not tried Spybot or the like yet. Worth it?
Any ideas guys? Thank you in advance.