Cifial Tech Tap Problem - help please!

[poonum]

Hi all, please help a total novice, I don't want to have to call a plumber round for something I think is probably so simple I could fix myself. New bathroom installed a few months back. We have Cifial techno 35 deck valve taps on bath. The chrome top of the deck valve is attached on top of what i think is called the spline extension. This then has a small hole in the side of it that can be tightened with an alum key. These 2 parts have come away together (unscrewed themselves i guess!) from the turn cartridge that is attached to the bath. When we try to screw the top + spline thing back into the turn cartridge it just doesn't grip.

Am guessing I should be doing something to the grub screw with an alum key but have no idea what! Please talk me through how to put this darn thing back on so i can run the tap properly again without the top of the deck valve spinning off! Am sure it must be simple but I am a lady and generally have no idea how these things work

 

[CifialTech]

Hello,

I would like to help you with your technical issue. Are you in the USA or UK? If you are in the UK, I may have to direct you to our UK office to help you. Please forward the Model# of the Tap in order to reference some technical documents.

Thank you!

 

[poonum]

hi thank you - we have the technovation 35 bath deck valves

 

[CifialTech]

Hello,

Please visit our UK website to help me identify which style you have.

http://www.cifial.co.uk/techno35/baths/baths.html

Thank you

 

[poonum]

We have the pair of bath deck valves, code 34890SE
Thanks

 

[Tipper]

BTW what you probably need is an 'Allen' key (not Alum) which is a hexagonal key that will fit into the grub screw that clamps the tap head to the spindle. They will come as a set of 5 or 6 from a DIY or tool shop. Pretty cheap usually.

Did the installer not leave you with the key that probably came with the taps when new?