Complaints procedure ???

[sparky40]

Hello All,

I am sure that I read somewhere that N.I.C's domestic installers have to provide the customer with a 'complaints procedure', but cannot find where I read it.

If needed, does anybody have any idea's as to how to set one up, or is there a set way things are done through the N.I.C ?


Maybe "give me a shout if you've got any problems and we'll sort it " won't do !!!

Thank you for any advice in advance.

 

[sparky40]

I had better add that I am not expecting any complaint's of course !!!


I wonder if 'we' have a complaint's procedure against the customer who constantly moves the goalposts,( or my favourite), "we haven't touched anything" !!!! I think not, we just have to grin and bear it .

 

[dingbat]

All you need is a record of complaints and remedies.

A simple notebook will suffice with space to record the date, customer, complaint/defect and what remedy you provided.

You do not have to inform your customers in advance - it is expected that they will contact you in the first instance. The NICEIC just want you to demonstrate that you have a means of recording any such incidents.

 

[sparky40]

Thanks Dingbat.